Front Office Executive

Duties & responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. IDs.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Ensuring the all last-minute visitors are guided to do a self-check-in from kiosk.
• Client safety and security protocols are followed

Performance objectives

To be responsible for guests first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

Key skills

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem-solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a Front Office Executive.

Sound like you To apply, you need to be:

• Qualification: Prefer BHM/bachelors Degree
• Industry Type : FM Services, Hotel, Hospitality.
• Overall Experience: 1- 3years
• Industry Experience: 1-2 years