Front Office Executive( Hospitality)

Job Summary:

As a Front Office Executive, you will be the first point of contact for guests and visitors, playing a critical role in creating a welcoming and professional first impression. Your responsibilities include handling guest check-in and check-out procedures, managing reservations, addressing inquiries, and coordinating with other departments to ensure seamless guest experiences.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
• Handle reservations via phone, email, and online booking systems.
• Provide accurate information about hotel services, facilities, and local attractions.
• Maintain up-to-date guest records and ensure proper documentation.
• Respond promptly and professionally to guest inquiries, complaints, or requests.
• Manage and reconcile the front desk cash and billing systems.
• Coordinate with housekeeping and other departments for room readiness and guest requirements.
• Ensure the lobby and front desk area are clean, organized, and presentable.
• Uphold guest confidentiality and hotel security standards.
• Assist with concierge duties as required (e.g., booking taxis, arranging tours).

Qualifications & Skills:

• High school diploma or equivalent; a degree in Hospitality or Hotel Management is a plus.
• Proven experience as a Front Office Executive, Receptionist, or similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and hotel management software (e.g., OPERA, IDS, Cloudbeds).
• Pleasant personality and a professional appearance.
• Strong organizational and multitasking abilities.
• Fluency in English; knowledge of additional languages is a plus.
• Willingness to work in shifts, including weekends and holidays.

Work Environment:

• Fast-paced front desk environment.
• Interaction with domestic and international guests.
• May involve standing for extended periods.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Fluent English Communication : 2 years (Required)
• Handling clients: 2 years (Required)
• Hospitality sector : 2 years (Required)

Work Location: In person