Front Office Associate

Front Office Associate

Location:

Front Office Associate

Your Responsibilities

Guest Services & Transactions:

• Process all guest check-ins and check-outs

  , including room assignments and handling room change/late check-out requests.

• Secure payment

  for stays and

  activate/reissue room keys

  .

• Verify

  that rates match market codes and document any exceptions.

• Accurately verify and adjust billing

  for guests.

• Communicate

  with relevant staff when guests are waiting for an available room.

• Advise guests of messages

  received for them.

• Clear departures

  promptly in the computer system.

• Coordinate with Housekeeping

  to track room status and address guest concerns.

• File

  guest paperwork and documentation meticulously.

• Operate the telephone switchboard station

  efficiently.

• Run and check daily reports

  , contingency lists, and credit card authorization reports.

• Provide guests with directions and property information

  .

• Answer, record, and process

  all guest calls, requests, questions, or concerns, following up to ensure satisfaction.

• Arrange transportation

  for guests and visitors.

• Count and secure

  your cash bank at the beginning and end of each shift.

• Process all payment types

  , including vouchers, paid-outs, charges, and provide change as needed.

• Notify Loss Prevention/Security

  of any reports of theft.

Professionalism & Team Collaboration:

• Adhere to all company policies and procedures

  ; report accidents, injuries, and unsafe work conditions to your manager.

• Maintain a clean and professional uniform and personal appearance

  .

• Uphold the confidentiality

  of proprietary information and protect company assets.

• Welcome and acknowledge guests

  according to company standards; anticipate and address their service needs; assist individuals with disabilities; and thank guests with genuine appreciation.

• Speak using clear and professional language

  ; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships

  with colleagues; support your team to reach common goals; and listen and respond appropriately to employee concerns.

• Comply with all quality assurance standards

  .

Physical Requirements

• Stand, sit, or walk

  for an extended period of time.

Preferred Qualifications

• Education:

  High school diploma or G.E.D. equivalent.

• Related Work Experience:

  No related work experience.

• Supervisory Experience:

  No supervisory experience.

• License or Certification:

  None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.