Front Office Associate

We are looking for a Front Office Associate who will ensure an outstanding guest experience—from greeting guests to managing check-ins/check-outs, handling reservations, and coordinating with internal teams like Housekeeping and Concierge. Your hospitality education and hands-on year in the field equip you to deliver polished, professional service.

Key responsibilities:

• Greet and welcome guests with a warm, professional demeanor
• Process check-ins and check-outs: verify reservations, assign rooms, issue/reissue keys, activate/deactivate cards
• Manage reservations: handle new, modified, and canceled bookings via phone, email, or in person
• Handle payments: accept cash, cards, checks, vouchers; balance the cash drawer at shift start and end
• Maintain records: complete guest logs, shift reports, occupancy and financial records via PMS hospitalityinsights.ehl
• Answer phones and inquiries: operate switchboard, field calls, messages, guest requests, and resolve basic issues
• Coordinate with departments: liaise with housekeeping and maintenance to ensure room readiness and resolve guest issues
• Provide guest information: share details about amenities, local attractions, services, and transport options
• Monitor safety and security: manage key control, follow emergency procedures, and report incidents

Qualifications:

• 12th pass
• Localite (Siliguri location)
• Experienced candidate (0-1 yrs)
• Freshers can apply (must have hotel management course)
• Good communication skills
• Knowledge of eZee absolute

Job Type: Full-time

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person