Front Desk Receptionist

As a Customer Service representative, you will be responsible for greeting and welcoming showroom visitors in a professional and friendly manner. Your role will involve assisting customers with inquiries, providing information about products and services, and directing them to the appropriate department or personnel. Additionally, you will handle telephone calls by answering them promptly and professionally, transferring calls to relevant departments or individuals, and accurately taking and relaying messages. Appointment scheduling will also be a key aspect of your responsibilities, where you will schedule appointments for showroom visits, product demonstrations, and meetings. You will maintain an organized calendar and ensure that appointments are managed efficiently. Information management is another important task, which includes maintaining an up-to-date database of customer information and collecting customer feedback or complaints for further review. Administrative support duties will involve assisting in general administrative tasks such as data entry, filing, and photocopying. You will also coordinate with other departments to ensure smooth communication and collaboration. As part of maintaining the showroom's professional image, you will be responsible for ensuring the showroom reception area is clean, organized, and well-presented. This will include arranging promotional materials and brochures for display. In terms of security and access control, you will monitor access to the showroom, ensure that visitors sign in, and follow security procedures. Any security concerns or suspicious activities should be promptly reported to relevant personnel. This is a full-time position with benefits including Provident Fund and a yearly bonus. The work schedule is day shift, and the required experience is a total of 1 year.,