Front Desk Officer

Solastaa Salon, a premier beauty and wellness destination in Electronic City, Bangalore, is seeking a personable and professional Front Desk Officer to join our team.

Responsibilities:

Greet and welcome clients as soon as they arrive at the salon, ensuring they feel comfortable and are aware of our services.

Handle scheduling of appointments via phone, email, or in-person conversations, ensuring effective time management and avoiding service overlaps.

Manage salon's reception area and maintain a clean, inviting environment.

Answer, screen, and forward incoming phone calls and inquiries.

Provide accurate information about our services and prices to clients.

Resolve client complaints or issues in a professional and effective manner.

Work closely with salon staff to ensure smooth operation and customer satisfaction.

Assist in administrative tasks such as record keeping, data entry, and inventory management.

Process transactions and handle cash, credit cards, and gift vouchers.

Communicate and coordinate with team members to optimize client service.

Skills and Qualifications:

Proven experience as a Front Desk Officer, Receptionist, or similar role, preferably in a salon or wellness center.

Excellent communication and interpersonal skills.

Strong understanding of customer service principles and practices.

Ability to manage, organize, and update relevant data using database applications.

Proficiency in handling cash transactions and processing payments.

Ability to handle complaints and difficult situations in a patient, calm manner.

Knowledge of administrative and clerical procedures.

High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

At Solastaa Salon, we believe in providing an exceptional service experience for every client. If you have a passion for people, beauty, and delivering excellent customer service, we would love to hear from you.

Solastaa Salon is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Require female candidate only with salon experience in Front Deskrequire 6 months experience in salon

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person