Front Desk Executive

Royal Medical Centre is seeking a courteous, professional, and efficient Front Office Staff member to be the first point of contact for patients and visitors. The ideal candidate will provide exceptional customer service, ensure smooth front-desk operations, and support the administrative functions of the medical centre.

Key Responsibilities:

• Greet patients and visitors warmly and professionally.
• Register patients and verify their personal and insurance details.
• Schedule, confirm, and manage appointments using the clinic’s software.
• Answer incoming calls, respond to inquiries, and redirect calls as needed.
• Maintain a clean, organized, and welcoming front desk and waiting area.
• Collect consultation fees and issue receipts.
• Coordinate with medical and administrative staff to ensure efficient service delivery.
• Maintain patient confidentiality and adhere to clinic policies and regulations.
• Handle incoming and outgoing correspondence, including emails and courier.
• Monitor inventory and requisition front office supplies when necessary.

Qualifications and Requirements:

• High School Diploma or equivalent; a diploma or degree in healthcare administration or related field is a plus.
• Prior experience in a front office or reception role, preferably in a healthcare setting.
• Proficient in MS Office and clinic management software.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Fluent in English; knowledge of local languages is an advantage.
• Presentable and professional appearance.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 07/08/2025