FM Specialist Core

As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise.

You have:

• 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech.
• Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration.
• Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster.
• Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.
• Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed.
• Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF.

It would be nice if you also had:

• Knowledge onRHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers).
• Knowledge with ticketing tool like ITSM, Incident management problem management change management.

• Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews.
• Troubleshoot issues with worker nodes, maintenance, and scale-out tasks.
• Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc.
• Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks.
• Customer Issue handling and ensuring the end customer services are maintained.
• MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs.
• Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix.
• Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.