F&B Associate

What will you be doing

• Customer Service Focus

  : Maintain a high customer service focus by approaching your job with the customer always in mind, ensuring their needs are met promptly.

• Issue Resolution

  : Take personal responsibility and initiative to resolve any issues or complaints, communicating clearly with both guests and colleagues.

• Operational Improvement

  : Contribute ideas and suggestions to enhance operational and environmental procedures within the hotel.

• Promotion of Hotel Services

  : Actively promote the services and facilities of Hilton hotels to both guests and suppliers.

• Safety Awareness

  : Perform duties and responsibilities in a manner that ensures the safety of yourself and others in the workplace.

• Product Knowledge

  : Confidently understand and explain the food and beverage menu contents to guests, offering detailed descriptions.

• Dietary Needs

  : Be knowledgeable about dietary requirements and offer appropriate suggestions for guests with special needs.

• Menu Suggestions

  : Make menu suggestions tailored to guests from different nationalities and familiarize yourself with all outlet menus to recommend options.

• Outlet Knowledge

  : Be aware of the opening hours of all restaurants and hotel outlets, confidently recommending options to guests.

• Guest Relations

  : Greet guests with a smile, offer assistance, and escort them to their tables based on their preferences (smoking or non-smoking).

• Service Standards

  : Ensure all service procedures are carried out according to required standards and ensure cleanliness and maintenance of all areas.

• Guest Experience

  : Take personal responsibility for ensuring that the service experience for all guests in your designated area meets high standards.

• Professionalism

  : Display professional behavior at all times, avoiding offensive or impolite language, and maintaining a positive attitude.

• Incident Reporting

  : Report any accidents or incidents promptly to the Supervisor or Manager.

• Additional Duties

  : Carry out any other reasonable duties and responsibilities as assigned by management.