Export Customer Service

Allcargo

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 days ago| Platform:

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Skills Required

export service report schedule

Work Mode

On-site

Job Type

Full Time

Job Description

Sending planned vessel details to sales to obtain bookings
Sending shut out notices, roll over notices etc to clients whenever applicable
Providing regular updates to clients via E-mail / Fax, regarding any new service / improvement in transit time / Monthly sailing schedules etc
Sending pre alerts to overseas agents so that arrival notices on time
Sending notices to clients on cargo discrepancies at carting level by doing initial groundwork for claims related matters like short landing, excess landing and sending unclear notices as per SOP
Preparing claims report and transmitting weekly / monthly report to the HOD
Maintaining sailing schedule ex various Hubs and forwarding the same to sales for ready reference
Providing regular updates to clients via E-mail, regarding any new service / improvement in transit time / surcharge updates etc
To ensure that all updates are sent to clients and minimize incoming calls for these details which will reduce the common complaint

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