Executive - Technical Services

Key Responsibilities:

Engineering Operations:

• Maintain and operate all electrical and electronic equipment installed by WNS
• Ensure 100% compliance with equipment Operating & Maintenance instructions
• Manage and operate equipments where applicable
• Prevent disruptions due to lack of maintenance and operations

Incident Management and Reporting:

• Report critical disruptions within 5 minutes and other equipment failures within 15 minutes
• Complete and submit incident reports within 24 hours for all equipment breakdowns or failures
• Respond to major incidents within 2 hours

Preventive Maintenance and AMC Management:

• Implement annual AMC schedules, ensuring completion within the proposed timeframe
• Execute a 52-week Planned Preventive Maintenance (PPM) schedule
• Coordinate with vendors for timely execution of maintenance activities
• Notify WNS SPOC about contract renewals 90 days in advance

Inventory Management:

• Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment
• Participate in monthly audits of consumables inventory
• Ensure accurate record-keeping and reporting of inventory status

Documentation and Record Keeping:

• Maintain up-to-date documentation for all building maintenance activities
• Ensure all records, service reports, and registers are accurate and ready for audits
• Participate in at least 4 audits per month on a sample basis

Premises Repairs and Maintenance:

• Coordinate and monitor all scheduled repair activities for WNS premises
• Ensure proper vendor follow-up for site mobilization and completion
• Report on repair activities closure as per Statement of Work (SOW)

24/7 Maintenance Coverage:

• Provide round-the-clock maintenance coverage for engineering services
• Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk

Utility Management:

• Assist in managing utilities including electricity supply and diesel consumption
• Implement measures for reducing power consumption without impacting service levels
• Conduct monthly evaluations of energy consumption and track against set targets
• Contribute to monthly consumption reports with savings analysis

Building Fabric Maintenance:

• Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations
• Highlight snags and follow up on their resolution within agreed timeframes

Training and Development:

• Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge
• Attend managerial trainings on resource optimization, prioritization, and project management

Documentation and Process Improvement:

• Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services
• Contribute to the Disaster Recovery and Business Continuity Plans
• Suggest improvements for process efficiency

Compliance and Audits:

• Ensure compliance with regulatory, labor, and environmental regulations
• Participate in audits, striving to avoid major or repeat deviations
• Maintain necessary compliance certificates and documentation

Health and Safety:

• Implement proper safety procedures for all maintenance activities
• Ensure compliance with health and safety regulations in all technical operations

Reporting and Communication:

• Prepare daily and weekly reports on technical services activities
• Communicate effectively with WNS representatives and other stakeholders
• Escalate issues promptly and appropriately

Other Regular requirements:

• Preparing and submission of MMR
• Preparing daily report and sharing with client
• Ensure all JLL POs are in place before executing jobs
• Ensure all monthly reports are shared in time
• Review of incident report before sharing with client
• Ensure JLL Tools ( E Fit ) implementation and track closures
• Ensure all data is uploaded in CMMS as per timelines
• Ensure all R&M related activities are monitored
• Ensure to have weekly meetings with team and share MOM
• Close monitoring of tickets and ensure closed within TAT
• Ensure faade cleaning and water tank cleaning is completed as per schedule
• Closely monitor PPM activities and ensure completion as per schedule
• Approving invoices in CAAPS with necessary evidence
• Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material
• Working on Site SLA/KPI and ensure submission is done on time
• Ensure risks are always highlighted and taken care.
• Ensure all Audit and compliance documents are updated and available for review as required by client.
• Ensure 52 weeks calendars is updated and evidences are shared as per timelines.

Requirements:

• Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field
• 3+ years of experience in facility management with a focus on technical services
• Strong knowledge of BMS, HVAC, electrical systems, and other building technologies
• Familiarity with energy management and conservation techniques
• Excellent problem-solving and analytical skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and facility management software
• Knowledge of relevant regulatory compliance requirements
• Ability to work flexible hours, including on-call duties
• Good communication and interpersonal skills
• Experience in vendor management

This position requires a proactive individual with technical expertise who can effectively manage multiple aspects of facility operations while ensuring adherence to service level agreements and maintaining high standards of safety and efficiency.

What we can do for you:

At JLL,

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.