Executive - Front Office

Meditrina Hospital, Kollam is seeking a dynamic and experienced Front Office Executive to join our Front Office Department. The ideal candidate will have at least 2 years of experience in a hospital setting, specifically in handling OP registration, OP billing, patient coordination, and cash handling. This role requires a professional with strong communication skills, attention to detail, and the ability to manage patients with empathy and efficiency.

Key Responsibilities:

• Perform Outpatient (OP) Registration for new and returning patients accurately.
• Handle OP billing, ensure proper billing procedures, and generate receipts.
• Provide support and guidance to patients and visitors at the front desk.
• Handle cash transactions, ensure accurate record-keeping and submit daily reports.
• Coordinate with various departments to assist patients in navigating hospital services.
• Manage appointments and update patient records in the hospital information system (HIS).
• Maintain cleanliness, order, and professional conduct at the front desk area.
• Ensure compliance with hospital policies and confidentiality protocols.

Desired Candidate Profile:

• Educational Qualification: Minimum Graduate in any discipline.
• Experience: At least 2 years of relevant experience in a hospital front office or reception role.
• Skills Required:
• Excellent communication and interpersonal skills.
• Strong proficiency in computer systems, especially hospital software/HIS.
• Sound knowledge of billing and registration processes.
• Ability to manage cash transactions and generate financial reports.
• Customer service-oriented with a calm and professional demeanor.

Working Hours:

Shift-based duty as per hospital norms, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person