Executive

We are a leading technology solutions company catering to smart energy and infrastructure verticals.

Our software products are well recognized globally. We deliver most advanced and complex projects using our

products, including smart city command and control centers, smart metering and advanced analytics projects.

We are CMMI Level 5 company. And we have quite a few ISO certifications ranging from 9001 to 45001.

We are process oriented, but with enough freedom to innovate.

We have been continuously innovating to be the early movers into smart metering and smart cities space,

because of which we are in a leading position today. We extensively use latest technologies like cloud

platforms, analytics with AI/ML, sensors with IoT, etc., to deliver our projects.

You will have the freedom to experiment with new technologies, contribute to proof-of-concepts,

compete in hackathons and so on. Apart from a safe and comfortable work environment,

Fluentians get an equal opportunity to learn, contribute and grow.

We call ourselves Fluentians. We derive satisfaction from transforming our customers business thereby improving the lives of people around the world through our smart energy and smart city solutions. Every Fluentian, irrespective of their department, thoroughly understands our purpose, take pride in that and actively contributes to customer success. Today, our solutions

touch the lives of nearly a quarter billion people around the world and we aim to reach a billion people by 2025.

Role & responsibilities

• Operate Smart Port Command Control Centre (SPCCC) to manage and monitor all 24x7 critical port systems and infrastructure on a rotational shift basis.
• Handle service desk operations for incoming requests and queries from port stakeholders.
• Maintain clear, professional verbal and written communication across departments.
• Be flexible with working hours including night shifts and holidays.
• Quickly learn and adapt to Smart Port technologies, tools, and custom applications.

Job Duties

1. Monitor smart port systems (e.g., Vessel Tracking, CCTV Surveillance, Environmental Sensors, Incident Management, etc.) and raise alerts as per SOP.

2. Control and coordinate operations related to logistics, berth management, cargo flow, utility metering, and other port subsystems.

3. Respond to incidents or alerts triggered in the system, coordinating with relevant port departments and authorities for resolution.

4. Provide first-line support and information to port users, operators, and vendors.

5. Log events and system activities accurately before, during, and after incidents.

6. Create and manage incident tickets with proper classification and prioritization.

7. Ensure timely closure of incident tickets as per the defined SLA.

8. Continuously monitor system parameters and raise flags for any operational deviations.

9. Provide user assistance via phone, email, or web for smart port-related queries.

10. Perform basic troubleshooting of system hardware/software within control centre scope.

11. Maintain and update helpdesk logs and incident documentation.

12. Research and refer to SOPs, manuals, and knowledge bases to resolve operational queries.

13. Escalate unresolved issues to higher technical teams as per escalation matrix.

14. Actively participate in drills, mock tests, and periodic audits to ensure operational readiness.

Preferred candidate profile

• Any Graduate (Technical background preferred)
• Strong verbal and written communication skills
• Proficiency in MS Office and basic IT troubleshooting
• Exposure to port operations, command centres, GIS, SCADA, or ITMS systems is an added advantage
• Willingness to work in a 24x7 rotational shift environment
• Proficiency in English and Tamil is mandatory