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British Council
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Executive - English Services

Executive - English Services

British Council

1 - 3 years

3 - 7 Lacs

Noida

Posted:2 weeks ago| Platform:

Apply

Skills Required

Outbound Access management Information security ISO 27001 Customer service MS Office Customer engagement Operations CRM Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire .

Role Purpose:

The British Council is looking for a Executive

ENGLISH Services

who is committed to delivering a positive and professional experience for all potential and existing customers. In this role, candidate will play a key part in supporting the organisation s business growth by ensuring that every customer interaction whether by phone, email, or chat is handled efficiently and with care. The primary goal will be to provide first-time resolution to customer enquiries, ensuring satisfaction and reinforcing the British Council s reputation for excellent service. If you are customer-focused, responsive, and thrive in a fast-paced environment, we would love to hear from you.

Main Accountabilities:

The post holder will be managing a range of key operational processes including payment postings, account updates, student registrations, customer care, and re-registrations, all in compliance with corporate policies. Efficient logging of customer interactions on CRM tools and accurate data recording are essential aspects of this role. Post holder will also be expected to research relevant information using internal resources, redirect enquiries when necessary, follow up on customer cases, and consistently meet the British Council s quality benchmarks in each interaction.

Working collaboratively with team members is vital, as you ll contribute feedback, share insights, and support service improvements. Flexibility is important, as you may be cross-skilled into other business areas and required to upskill accordingly. This role also includes responsibilities related to information security such as managing user access, documenting access levels, and ensuring team compliance with ISO 27001 and other regulatory requirements. You will help ensure that all incidents are addressed within the designated service timelines and that access management protocols are followed rigorously.

The role demands strong English and Hindi communication skills, knowledge of customer service principles across voice, email, and chat channels, and the ability to use tools like Excel and other MS Office applications. You should also have a sound understanding of contact centre processes, reporting, and management information systems.

This is an office-based position requiring shift work, occasional travel, and extended hours during specific training or business drives. If you are a detail-oriented, tech-savvy professional who thrives in a dynamic, customer-facing environment, we encourage you to apply and become part of a global organisation committed to excellence in education and customer engagement.

Qualifications and Experience:

- 1-3 years experience in a call centre environment

- At least 1 year of experience in a Voice bases/Blended process which includes Inbound / Outbound / Email / Chat/ Backend processing.

- Graduation is a must

- Diploma or equivalent qualification in IT, Communication or a similar area, or equivalent professional experience

Important Information:

Pay Band:

4/H

No. of positions:

Country/Location:

Noida, India

Contract Type

: Fixed Term Contract

Closing Date

: Sunday, 20th July 2025

Right to Work:

Applications are welcomed from candidates in Noida, India with a natural right to work. Please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

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London England

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Executive - English Services

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Purpose:

ENGLISH Services

Main Accountabilities:

Qualifications and Experience:

Important Information:

Pay Band:

No. of positions:

Country/Location:

Contract Type

Closing Date

Right to Work:

More Jobs at British Council