0 - 1 years
0 - 1 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Role Responsibilities: Handle customer interactions across voice, chat, and email channels Resolve service inquiries and escalate complex issues as needed Participate in training sessions for GDS (Amadeus) and service quality Maintain compliance with internal policies and shift protocols Key Deliverables: Deliver high-quality customer experiences with minimal supervision Meet SLA targets for response and resolution times Accurately log and track issues in internal systems Support service continuity in 24/7 rotational shift model
Shashwath Solution
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