1 - 2 years
1 - 2 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
We are looking for Customer Care Executives Responsible for handling customer service inquiries and resolving client issues Manage both routine and complex customer problems/complaints Use computer applications to deliver professional customer service Primary Job Responsibilities: Understand and effectively use various computer screens Interface with customers, clients, and vendors; escalate concerns to supervisory staff Attend training sessions to improve job performance and client satisfaction Follow all company and contact center policies and procedures Complete any tasks assigned by management Education and Essential Experience: Minimum 6 months of BPO or Travel experience Bachelor's degree or undergraduate dropout Excellent written and spoken communication, including business and technical writing Proficiency in using computer applications Willingness to work in 24/7 rotational shifts (including night shifts) Open to work in a blended environment (Voice, Chat, Email) Key Enablers: Strong process orientation High energy, integrity, and strong work ethics Strong interpersonal and communication skills Strong problem-solving abilities Accolades: New joiners receive training on GDS (Amadeus)
Shashwath Solution
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