8 Gds Amadeus Jobs

GoFlySmart is an emerging B2B travel company specializing in air-ticket services with a passionate team having over 15 years of experience in the travel and aviation sector. Utilizing advanced technology, GoFlySmart provides travel agents with superior booking margins compared to other portals. The company offers Fixed Departures and Group Airfares for both domestic and international sectors, trusted by over 14,000 active travel partners. GoFlySmart is committed to making flight ticket booking convenient and ensuring the best deals for its travel agents. This is a full-time on-site role for a GDS Expert - Air Ticketing Executive, located in Siliguri. As the Air Ticketing Executive, you will be responsible for handling ticket sales, managing reservations, providing excellent customer service, and ensuring effective communication with clients and travel agents. Additionally, you will work on sales strategies to maximize ticket sales. Key Responsibilities: - Create and manage complete flight itineraries on GDS (Amadeus/Galileo/Sabre) for FITs and group departures - Coordinate and confirm group fares with airline partners based on travel requirements - Respond to fare-related queries, itinerary change requests, and booking updates from agents and internal sales teams - Ensure all PNRs are accurately built, ticketing deadlines tracked, and bookings monitored until the travel date - Assist in fare comparisons, seat blocks, and ensuring airline group contracts are fulfilled - Manage all pre-departure communication related to flight changes, schedule updates, and operational notes - Maintain airline group PNRs, monitor fare deadlines, and ensure timely issuance of tickets Skills Required: - Minimum 2 / 4 years of hands-on experience with any major Central Reservation System CRS (GDS Amadeus, Galileo, or Sabre) - Knowledge of fare rules, airline policies, and group fare handling - Strong communication and coordination skills - Ability to work under timelines and manage multiple group itineraries efficiently Qualifications: - Proficiency in Ticket Sales and Reservations - Strong Communication and Customer Service skills - Sales skills to drive ticket sales and achieve targets - Familiarity with GDS systems and airline ticketing software - Excellent problem-solving skills and attention to detail - Ability to work independently and as part of a team - Experience in the travel and aviation industry is a plus - Bachelor's degree in Tourism, Travel Management, or related field preferred,

You will be responsible for converting inbound Spanish calls into sales and providing clients with some of the best flight deals. Your role will involve meeting targets while maintaining quality and accuracy. Knowledge of GDS (Amadeus) with Airport Codes is required for this position. The ideal candidate should have a minimum of 1 year of experience in Spanish Travel sales, although freshers are also welcome. Proficiency in speaking and writing Spanish is a must, along with excellent geographical knowledge of the US. Flexibility with shift timings is also expected. As a Business Development Executive (BDE) in the Travel & Tourism industry, you will play a crucial role in sales and business development. This is a full-time, permanent position under the role category of BD / Pre Sales.,

As a candidate with GDS AMADEUS experience, you will be responsible for handling the GDS Travel process in a voice-based environment. This position requires you to work from our office located in Chennai on a full-time, permanent basis, with immediate joining. You should possess a strong background in GDS/travel operations, including knowledge and experience with Amadeus/ PNR Command, manual booking (refunds, reissuance, cancellation, reservation, partial exchange, schedule change, etc.) for at least 6 months or more. It is essential to have excellent communication skills to effectively interact with customers and colleagues. The role involves working in rotational shifts, including night shifts, on a 24x7 basis. A salary of 5.5 lpa will be offered to the selected candidates. Additionally, a minimum Essay writex score of 60 is required before proceeding to the operations round. If you meet the above requirements and are ready to take on this challenging opportunity, we look forward to your application.,

Role Responsibilities: Manage customer queries via voice, chat, and email channels Use CRM systems and GDS tools to resolve service issues Escalate complex cases to appropriate teams Follow company and contact center protocols Key Deliverables: High-quality customer interactions across support channels Resolution of service issues using GDS (Amadeus) Adherence to shift schedules and process SLAs Consistent participation in training and quality initiatives

We are looking for Customer Care Executives Responsible for handling customer service inquiries and resolving client issues Manage both routine and complex customer problems/complaints Use computer applications to deliver professional customer service Primary Job Responsibilities: Understand and effectively use various computer screens Interface with customers, clients, and vendors; escalate concerns to supervisory staff Attend training sessions to improve job performance and client satisfaction Follow all company and contact center policies and procedures Complete any tasks assigned by management Education and Essential Experience: Minimum 6 months of BPO or Travel experience Bachelor's degree or undergraduate dropout Excellent written and spoken communication, including business and technical writing Proficiency in using computer applications Willingness to work in 24/7 rotational shifts (including night shifts) Open to work in a blended environment (Voice, Chat, Email) Key Enablers: Strong process orientation High energy, integrity, and strong work ethics Strong interpersonal and communication skills Strong problem-solving abilities Accolades: New joiners receive training on GDS (Amadeus)

Role Responsibilities: Handle customer queries via voice, chat, and email in a 24/7 environment Use internal systems effectively to resolve service issues and escalate complex concerns Attend training sessions to stay updated on tools, processes, and client expectations Adhere to contact center policies, SLAs, and quality standards Key Deliverables: Provide accurate and timely support to customers across global regions Maintain high CSAT scores through professional communication and service resolution Contribute to team performance with strong process orientation and reliability Utilize GDS (Amadeus) knowledge to support travel-related inquiries effectively

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation

Role Responsibilities: Manage customer queries via voice, chat, and email channels Follow processes and escalate unresolved issues appropriately Attend training to enhance service knowledge and skills Maintain adherence to 24/7 shift operations and company policies Key Deliverables: Timely and effective resolution of customer concerns Accurate use of CRM and support tools Enhanced customer satisfaction metrics Continuous upskilling through GDS (Amadeus) training