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EUC Support Engineer

EUC Support Engineer

Diverse Lynx

10 - 15 years

5 - 8 Lacs

Noida

Posted:22 hours ago| Platform:

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Skills Required

Procurement Service contracts Service delivery endpoint security Desktop Administrator Management microsoft Stakeholder management SCCM ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Junior End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools. 10 years Exp

Key Responsibilities:

Service Delivery
- Oversee day-to-day operations of EUC support across global/regional offices.
- Ensure timely resolution of incidents, service requests, and escalations.
- Manage software and hardware lifecycles, including procurement, deployment, and decommissioning.
Technology & Tools Management
- Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.).
- Maintain and evolve compliance tools platforms and endpoint security measures.
- Standardize EUC environments to reduce complexity and improve user experience.
Stakeholder Management
- Act as the point of contact for senior stakeholders regarding EUC support.
- Regularly review service feedback and identify opportunities for improvement.
- Manage vendor relationships and service contracts related to EUC tools and services.
- Manage client escalations and have regular connect with the client.
- Daily, Weekly, Monthly and Quarterly review with client.

Preferred Certifications (Optional):

ITIL v4 Foundation / Intermediate
Microsoft 365 Certified: Modern Desktop Administrator Associate

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Diverse Lynx

Information Technology and Staffing

Indianapolis

51-200 Employees

714 Jobs

Key People

Sandeep Firke

President
Navneet Kumar

CEO

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EUC Support Engineer