10.0 - 15.0 years

5 - 8 Lacs

Noida

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Job Summary: The Junior End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools. 10 years Exp Key Responsibilities: Service Delivery Oversee day-to-day operations of EUC support across global/regional offices. Ensure timely resolution of incidents, service requests, and escalations. Manage software and hardware lifecycles, including procurement, deployment, and decommissioning. Technology & Tools Management Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.). Maintain and evolve compliance tools platforms and endpoint security measures. Standardize EUC environments to reduce complexity and improve user experience. Stakeholder Management Act as the point of contact for senior stakeholders regarding EUC support. Regularly review service feedback and identify opportunities for improvement. Manage vendor relationships and service contracts related to EUC tools and services. Manage client escalations and have regular connect with the client. Daily, Weekly, Monthly and Quarterly review with client. Preferred Certifications (Optional): ITIL v4 Foundation / Intermediate Microsoft 365 Certified: Modern Desktop Administrator Associate

Posted 2 days ago

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Associate SME Microland

7.0 - 12.0 years

16 - 18 Lacs

Bengaluru

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Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like Ivanti MobileIron or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Create, design, manage Microsoft Endpoint Manager (Intune) standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies (Android, Apple, Windows Autopilot). 7. Create, manage, and modify iOS, Android, and Windows application signing, provisioning and deployment. Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune, MobileIron or equivalent platforms. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - Strong understanding of the Microsoft 365 suite on mobile devices. - Provide Technical solutions and solve complex business problems with minimum downtime. 2. Application packaging and publishing - Manage the deployment process of mobile applications to app stores, including testing, release, and updates, Scripting, App packaging and publishing

Posted 1 week ago

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