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6.0 - 11.0 years
7 - 10 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Job Description for Team Leader Job Title: Team Leader Reporting to: Team Manager/Delivery Manager, Operations Objectives The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: The Team Leader is expected to actively lead and motivate the team for whom he / she is the primary point of contact. The Team Leader is expected to be close to the team and be aware of issues, including potential issues, within the team and appropriately resolve / escalate the same. The Team Leader should be aware of the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. The Team Leader is expected to actively promote the company ethos, and create and maintain an environment which encourages retention. The Team Leader is expected to identify and implement feasible solutions to issues which could lead to attrition. Operations: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement, working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations, Hazard Insurance Must have knowledge on loss drafts, flood zones, hazard claim filing etc The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader is expected to ensure smooth operations on a daily basis, by ensuring all service level agreements are met in terms of quality, productivity, and turnaround time by active interaction with the business area. The Team Leader is expected to take ownership of identification and resolution of daily operational, admin and technical issues. The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service. The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance, in order to improve overall process efficiency and deliver excellent customer service. The Team Leader is expected to Initiate Training and Updates to the team members The Team Leader is expected to keep the Manager appraised of member’s needs, staffing issues, technical and performance issues The Team Leader is expected to interact with the BA in order to be transparent on the business front Teamwork: The Team Leader is expected to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. The Team Leader is expected to actively participate and encourage participation in team events. Continuous Improvement: The Team Leader is expected to constantly improve upon current performances and raise the bar of expectations and standards. The Team Leader is also expected to contribute ideas / suggestions which improve the process efficiency or enhance the way we work. The Team Leader should constantly strive to invite suggestions from the team and implement them if found feasible. Appraisals: The Team Leader is expected to conduct and document appraisal reviews of the team members on at least a monthly basis. The Team Leader should give feedback to individual team members in a manner not offensive to the team member, focusing on the performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. The Team Leader is expected to be open and receptive to feedback. Qualification: Graduate 6+ years of experience in U.S Mortgage Servicing\Default Servicing\Escrow Good understanding of U.S. Mortgage Banking\Loan Servicing cycle Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry knowledge Interested candiates please share your resume to priyadarshini.narayanan@cognizant.com
Posted 2 months ago
4.0 - 8.0 years
3 - 8 Lacs
Chennai
Work from Office
Looking for Experience in below skill set Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate to 1 Month Experience-4 to 8 Years Interested Please Contact-Krishna-8072255275
Posted 2 months ago
1.0 - 6.0 years
3 - 8 Lacs
Chennai
Work from Office
Looking for Experience in below skill set Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate to 1 Month Experience-1 to 8 Years Interested Please Contact-Krishna-8072255275
Posted 2 months ago
6.0 - 11.0 years
4 - 9 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Dear Appliciants, Hiring for US Mortgage (ESCROW) - Team Lead Location : Mumbai / Hyderabad Position TL WFO, US Night shift Notice: upto 1month ctc - upto 10lpa Process Loss mitigation and escrow Description – Looking for candidates with good experience in US mortgage worked in escrow process / loss mitigation / Foreclosure / Bankruptcy / Mortgage Servicing and has 2+ years of team handling experience Interested Candidates contact HR Pallavi @9167757169 / pallavi@careerguideline.com
Posted 2 months ago
6.0 - 11.0 years
5 - 11 Lacs
Hyderabad
Work from Office
Hiring for US Mortgage - Team Lead Location Hyderabad Position TL WFO, US Night shift Notice upto 1month ctc - upto 10/11lpa Process US Mortgage servicing/ Foreclosure/ Bankruptcy/ Loss mitigation / Escrow Description – Looking for candidates with good experience in US mortgage worked in US Mortgage servicing/ Foreclosure/ Bankruptcy/ Loss mitigation / Escrow and has 2+ years of team handling experience Interested Candidates contact HR Umme@ 8655884775 / Umme@careerguideline.com
Posted 2 months ago
5 - 10 years
12 - 22 Lacs
Pune
Work from Office
Understand the case details/ transaction and inform team regarding the documentation. Manager Credit Operations, Pune Reporting to National Manager Centralised Operations Managing DFC & HNI product Disbursement centrally for PAN India location. Loan/Property documents tracking till storage and Escrow accounting and account opening process. 1. Planning Plan out specific tasks & initiatives that the team needs to work on. Cascade the tasks and initiatives to the team. 2. Booking/Disbursement of DF/HNI cases . Guide team to ensure all documents properly executed before disbursement and cross check. Understand the case details/ transection and inform team regarding the documentation. Ensure that all the details filled in system appropriate. Work with Treasury to inform outflow of funds via disbursement, so the team have better controls on fund management Guide the team on innovations and explore what new systems are required to do the job better. Ensure there is no any open item in recon 3. Escrow accounting & Account opening Ensure that Escrow accounting should be done properly within time Ensure that Escrow account opening to be done smoothly with coordinating with RM and Bank Work with Treasury to inform inflow of funds from escrow so the team have better controls on fund management. Ensure there is no any entry open in finance & banking recon. Build relationships with banks to ensure Escrow account process operation happen smoothly. step in for escalations 4. Documents Management Ensure all documents to be received and checked by the team. Ensure all documents updated in system Ensure all documents dispatched for storage and showing in scan portal 5. Projects & innovations Drive the team to do planning and execution of all ideas for innovation in cost cutting and driving efficiency across the unit. Guide the team on prioritization of ideas and creating execution plans. Conduct reviews to track status and resolve roadblocks. 6. Team Management and Coaching Participate in selection process to identify the right talent for positions within the team Determine individual training needs and development plans to build expertise and enhance skills in the team Set objectives, conduct reviews and close appraisal processes for the team as per timelines
Posted 2 months ago
4 - 9 years
1 - 4 Lacs
Pune
Work from Office
SUMMARY US Mortgage Operations Manager We are seeking an experienced US Mortgage Operations Manager to oversee active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration. The ideal candidate will have a strong understanding of end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain. Exceptional communication skills are essential for effectively handling client escalations and conducting client reviews. The successful candidate will also demonstrate proven experience in operations management, a deep knowledge of US mortgage domain and foreclosure and bankruptcy laws, and strong analytical and problem-solving skills. Requirements Requirements: 4+ years of experience in US Mortgage with active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration Proficiency in end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain Exceptional communication skills Proven experience in operations management Strong knowledge of US mortgage domain and foreclosure, bankruptcy laws Excellent communication and leadership skills Ability to effectively handle client escalations Proficiency in preparing and conducting client reviews Strong analytical and problem-solving skills
Posted 2 months ago
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