Entry-Level Customer Support Specialist

You are a growing software company dedicated to delivering exceptional customer experiences. Your team is committed to providing reliable and effective software solutions backed by outstanding support. You are seeking a proactive Customer Support Specialist to join your team. In this role, you will be the primary point of contact for your clients, addressing queries related to your software through phone support and occasional on-site visits. Your key responsibilities include handling incoming client phone calls professionally and efficiently, troubleshooting and resolving software-related issues, documenting client interactions and maintaining support records, providing step-by-step guidance to clients navigating your software, conducting occasional on-site visits to assist clients with complex software needs, collaborating with your technical team to escalate and resolve advanced issues, and identifying common client challenges to improve your support resources. You are looking for someone with excellent verbal communication and active listening skills, strong problem-solving abilities with attention to detail, experience in customer service or technical support preferred, applicants must be from a commerce background with professional knowledge in IT, basic understanding of software applications, ability to explain technical concepts in simple terms, and a patient and empathetic approach to client concerns. You offer a competitive salary, a supportive work environment focused on professional growth, and training on your software solutions. If candidates are passionate about helping others and enjoy solving problems in a dynamic environment, you would love to hear from them! Location: Mumbai Employment Type: Full-time,