2 - 7 years
4 - 8 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
JD Server maintenance and optimization On-premises and Cloud infra-Administration M365/EMS/AWS - Administration Server/Service monitoring and maintenance Server/Storage patch management Server/Storage/Cloud asset management L2 L3 Technical support for end-users when required 3.2. Deliverables Daily and weekly system performance reports - NOC Tool Change Management IT Service Desk Monthly performance and availability reports - Service Desk Quarterly Infrastructure assessment reports Excel, PowerPoint Incident and resolution logs Service Desk 3.3. Assumptions The resource will work from the Acsia s Global Headquarters (GHQ) at Trivandrum, Kerala. Assigned resources are expected to adhere to the organization s compliance requirements, including ISO 27001:2022 and TISAX standards. Acsia s reserves the right to conduct technical interviews for all proposed candidates. Background verification of the selected candidates is mandatory. The organization will provide the required access and necessary resources to facilitate the work of the on-site engineer. An engineer with the appropriate expertise shall be assigned by [Vendor] from the bench until a permanent hire is recruited. 4. Objectives 4.1. Primary Objectives Ensure 99.5% IT Server/Service uptime yearly Enhance the server/storage/cloud monitoring by utilizing NOC tool Optimize server performance and reliability Provide timely and effective technical support Secure the server infrastructure by following compliance-recommended best practices Monitor and ensure 100% data backup and recovery by conducting periodic restore tests
Soffit Infrastructure Services
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