Engineer - Quality

Saint Gobain

5 - 10 years

7 - 11 Lacs

Nagpur

Posted:1 day ago| Platform:

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Skills Required

Quality Assurance Customer Quality Customer Audits Assurance Qa/Qc Quality Analysis Inspection Customer Complaints Quality Engineering Quality Control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Complaint analysis and complaint resolution within specific time period
Lead the investigation of customer non-conformance reports and all responses using the 8D Problem Solving methodology
Resolving complaint to logical end and frame preventive actions in process Pokeyokes for complaints and documentation of the corrections and corrective actions in SOPs/ instructions
Initiate improvement action based on market feedback wrt packing/aesthetics
Visit to customer end for attending complaints
Monitoring of product performance trends and other CTQ's parameters, Trigger deviation/need of process correction
Data Analysis, Process capability analysis and improvements in the indices of product and process capabilities. Establish Norms of process capability
Coordinate with IT/Industry 4.0 team for digitalization of control wrt process CTP and CTQ’s
Prepare and update all necessary quality reports as required by customers.
Ensure control plans and associated documentation are implemented effectively and maintained
Prepare and perform IMS (Integrated Management System) audits to insure that all procedures and instructions related to the IMS are adhered to
Participate in defect reduction projects
Participate in WCM improvement projects
Closely work with PMG for customer feedback

• Use of SPC for problem solving

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