F5 optimizes and secures applications and APIs across multi-cloud, on-premises, and edge environments, ensuring high-performance and secure digital experiences. As a Digital Adoption Platform Content Creator and Administrator at F5, you will play a crucial role in enhancing user experiences by creating and managing content that guides users through F5s advanced application optimization and security solutions. You will collaborate closely with cross-functional teams to ensure that the content is both informative and engaging, ultimately driving adoption and improving the performance and security of applications and APIs across various environments.
Qualifications Proven experience in utilizing digital adoption platforms to enhance user engagement and productivity Hands-on expertise with Walkme for creating interactive user guidance and support solutions Skilled in developing and curating digital content that facilitates user onboarding and training Collaborative approach to working with cross-functional teams to produce comprehensive and effective content for guides and shoutouts Proficient in integrating digital adoption solutions with web platforms and applications Strong analytical skills to assess user needs and optimize content for better digital experiences Excellent written and verbal communication skills to convey complex information clearly and concisely Ability to manage multiple projects simultaneously and meet tight deadlines Keen attention to detail and a commitment to delivering high-quality content Passionate about technology and committed to staying current with trends in digital adoption and user experience Responsibilities
Develop and maintain high-quality, engaging content for F5s Digital Adoption Platform to enhance user onboarding and training experiences Collaborate with product managers, technical writers, and subject matter experts to ensure content accuracy and relevance for F5s multi-cloud, on-premises, and edge environments Design and implement interactive learning paths and tutorials that guide users through the setup, configuration, and optimization of F5 solutions Administer and manage the Digital Adoption Platform, including user management, content organization, and performance monitoring Create and update documentation, FAQs, and help guides to support users in effectively utilizing F5s application and API security features Analyze user engagement data to identify areas for content improvement and to inform the development of new content strategies Conduct regular content audits to ensure all materials are up-to-date and aligned with the latest F5 product releases and industry best practices Facilitate the integration of user feedback and analytics into the content creation process to continuously improve the user experience Support the training and onboarding of new F5 customers and internal teams by creating tailored content and resources Stay informed about industry trends and best practices in digital adoption and e-learning to ensure F5s content remains cutting-edge and effective