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Comcast
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Engineer 2, Engineering Operations

Engineer 2, Engineering Operations

Comcast

2 - 5 years

11 - 13 Lacs

Chennai

Posted:5 days ago| Platform:

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Skills Required

Unix Ticketing Change management Automation Networking Linux ITIL Troubleshooting Operations Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

Bachelor s degree in Engineering on IT/ Computer Science or equivalent in work experience and self-study

2+ year s relevant experience in Information Technology operations and methodology must be flexible for 24/7 shifts and shift rotations & 365 days Coverage
Proficiency in Microsoft Windows, Linux, Unix Hands on work experience on Linux commands/environments and basic shell scripting would be an added plus
Proficiency in Microsoft Office products (Excel, Visio, Word)
Excellent communication skills Should be versatile in handling and escalating issues
Great problem solving skills - Willing to take ownership of problems and see them through to resolution
Sound Knowledge on ITIL principles for incident, problem, and change management, demonstrating foundational knowledge of networking concepts (TCP/IP, DNS), DevOps practices like CI/CD
Comfortable working a fast paced agile environment
A focus on automation to reduce time on repeatable tasks and data aggregation / presentation

Employees at all levels are expected to:

Respond to systems notifications on service failures (visual and audible on multiple service platforms)
Work with multiple automation and ticketing systems as well as surveillance and diagnostic tools
Follow Tier-1 and 2 Comcast troubleshooting procedures to authenticate and restore service integrity
Create and maintain chronological trouble tickets concerning on-air issues and maintenance activities
Perform daily channel scans and routine error monitoring checks
Perform scheduled, preventative and corrective maintenance on satellite acquisition and transmission systems
Configuration of satellite receivers and transcoders for content acquisition and distribution.
Documents results of applied work processes and practical application of technical standards. Reports results to management.
Recommends innovative solutions.
Utilize test equipment and monitoring resources to solve moderate mpeg and data problems.
Acts as an advocate for Engineering and Operations procedures, policies, and processes.
Creates data and metric systems to track operational workflows, maintenances, resources and system failures; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
Works closely with broadcast and engineering staff on system design and configuration.
Provides advanced troubleshooting support when complex issues arise to support operational standards and uptime.
Consistent exercise of independent judgment and discretion in matters of significance.
Coordinate with Comcast employees and / or external vendors to resolve on air issues
Follow-up with internal and external vendors and providers on service issues and statuses
Must be able to demonstrate proficient communication/escalation capabilities (escalate up to the VP level)
Ability to handle fast paced situations with speed and accuracy
Must be customer focused
Must be willing to work on related projects and teams as deemed necessary
Regular, consistent and punctual attendance
Must be able to work variable schedule as necessary.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

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Engineer 2, Engineering Operations