Employee Success Operations Associate Analyst

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About Salesforce

We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place.

The Employee Data Analyst is a member of the Global Operations Centre (GOC)- EED team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to the Manager GOC EED and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organizational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities:

The responsibilities of the Employee Data Analyst include but are not limited to the following:
Act as point of contact and subject matter expert(SME) for all things related to Employee data, ensuring data integrity and global standardisation of key processes and transactions
Act as liaison between Global ES Ops/COE Teams to make sure processes and audits are globally aligned
Participate in and/or lead and/or coordinate Global projects, system enhancements and audits
Identify and Perform data audits to ensure meeting clean data requirements
Support Data specialists with complex transactions/cases to resolve issues and keeping stakeholders informed
Review/Audit and Process Mass load all EIB s such as OTP, Change Job s, Org Assignments etc..
Participate in testing(UAT) and implementing system upgrades and rollout of new features
Own data integrity of all employee change transactions by following the outlined peer review/audit process
Case management - case triaging, adhering to TAT, meet CSAT expectations
Create and analyse various reports for monthly, quarterly business review (MBR/QBR)
Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees and Managers
Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
Ensure there are zero compliance deficiencies by closely auditing the processes in the team
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Lead and/or support Process transition from COE/Regional teams to GOC

Required skills/experience:

4-6 year s work experience in an HR Data Management or HR operations role
Experience in Workday HCM functions and EIB s.
Must have strong understanding of data integrity and data privacy requirements
Excellent verbal and written communication skills: concise, articulate, and confident
Work effectively in a team environment
Intermediate to Advanced knowledge of Excel
Proven ability to diagnose a problem, informed by data and lead correction efforts
Proven project management skills
Exceptional customer service orientation
Ability to prioritise competing priorities in a high-paced work environment
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritisation and follow-up skills

Requirements For Success:

1. Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
2. Communication: Possess excellent presentation skills and comfort presenting to upper management
3. Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
4. Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
5. Detail Oriented: Focus on data accuracy and system integrity
6. Trust: Demonstrated ability to handle highly sensitive data

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Posting Statement

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