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Customer Support Executive ( Email & Chat Process )

0 - 3 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


We are seeking a skilled Chat & Email Support Agent to deliver top-notch customer service to our UK clients. The ideal candidate will have strong English writing skills and a fast typing speed. This role involves handling customer queries through chat and email, so experience in non-voice support is a must.


Key Responsibilities:


  • Provide efficient support via chat and email for UK customers.

  • Respond to customer inquiries, complaints, and troubleshooting issues promptly.
  • Ensure customer satisfaction through accurate, clear, and professional communication.
  • Maintain proper documentation for each customer interaction.

Requirements:


  • Excellent written communication skills in English.

  • Strong typing skills (minimum 40 WPM).

  • Ability to handle multiple customer interactions simultaneously.
  • Flexibility to work in rotational shifts and rotation week-offs.
  • Prior experience in chat or email-based customer service is a plus.

Shift Details:


  • Rotational Shifts

    : Flexibility to work different shifts as per business needs.
  • Rotational Week Offs

    : Weekly offs will rotate based on shift schedules.

If you're proactive, detail-oriented, and passionate about customer service, wed love to have you on our team!


Industry: Media agency/IT-Software / Software Services


Compensation:

Fixed Salary + Allowances


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