979 Eigrp Jobs - Page 10

This role involves the development and application of engineering practice and knowledge in the following technologiesDesign of mechanical systems, devices, equipment and machines; installing and maintaining mechanically functioning equipment; simulating a wide range of interactions and evaluate performance in real world scenarios; and develop prototype for manufacturability, testing and validation. - Grade Specific Focus on Mechanical Physical Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies) Active Listening Adaptability Analytical Thinking CAD & Digital Twin DesignGenerative Design & Additive Manufacturing Collaboration Material Science and Recycling Process Material ScienceMetals, Composite, Surface and Nanomaterials Problem Solving Product Digital DesignAutoCAD Product Digital DesignAutodesk Fusion 360 Product Digital DesignCATIA V5 Project Management Project Planning Projects & QCT Management, Supplier Management Rapid DynamicsCrash and Vulnerability Risk Management Scope Management Specification and Management Stakeholder Management Static Stress Analysis Static StressPhysics & Simulation Science Strategic Thinking Sustainability-Electrification Sustainability-Green Hydrogen

This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

- JD:- - Strong understanding of Software defined storage technology - Strong experience on Powerflex Architecture (Rack & Appliance) - Strong experience on implementation/ Upgrade of VMware VCenter, ESXi & Networking Switches (CISCO & DELL) - Experience in Cisco Nexus family of switches like Nexus 3K & 9K - Knowledge on NSX & ACI, are good to have. Desirable

12 - 15 Years 1 Opening Trivandrum Role description We are seeking a highly experienced Senior Network Engineer with 16–20 years of deep expertise in enterprise and cloud networking, routing and switching, firewalls, and security compliance. The ideal candidate will bring hands-on experience with technologies such as Cisco, Palo Alto, Check Point, ForeScout, F5, Infoblox, and cloud platforms like AWS, Azure, or GCP. A strong focus on patch management, firmware upgrades, vulnerability management, and regulatory compliance is essential. This is a strategic, high-impact role responsible for architecting, implementing, and securing robust network infrastructures across hybrid environments to ensure performance, scalability, and adherence to security standards. Key Responsibilities: Network & Cloud Infrastructure Design & Management Architect and deploy cloud and on-premise network solutions across AWS, Azure, or GCP. Manage routing and switching environments (Cisco or equivalent) with deep knowledge of BGP, OSPF, EIGRP, VLANs, STP, QoS, and multicast protocols. Configure and optimize F5 load balancers (LTM, GTM, iRules) for high availability and efficient traffic management. Administer Infoblox DNS, DHCP, and IPAM for seamless IP address management and name resolution services. Firewall, Security, and Compliance Design and maintain secure perimeter and internal network environments using Cisco ASA, Palo Alto, Check Point, and ForeScout firewalls. Enforce Zero Trust Architecture, micro-segmentation, and secure remote access via VPN solutions. Lead patch management, firmware updates, and hardening of network and security appliances. Conduct regular vulnerability scans, remediation activities, and ensure compliance with security frameworks like ISO 27001, NIST, CIS, and PCI-DSS. Collaborate with security teams on threat detection, incident response, and proactive risk mitigation. Performance Monitoring and Troubleshooting Proactively monitor and tune network performance to meet SLAs and minimize latency and downtime. Resolve complex networking issues across LAN/WAN, cloud, and security appliances. Engage with vendors and cross-functional teams to maintain optimal performance and high availability. Automation and Documentation Leverage tools like Ansible, Python, PowerShell, and Terraform to automate routine tasks and cloud network deployments. Maintain detailed documentation, including network topology diagrams, firewall configurations, compliance reports, and SOPs. Mentor junior engineers and support knowledge-sharing initiatives across IT teams. Qualifications & Experience: 12–15+ years of experience in enterprise network engineering, cloud networking, and security. Expertise in routing and switching (Cisco, Juniper) and firewalls (Palo Alto, Cisco ASA, Check Point, ForeScout). Proven experience in cloud networking with AWS, Azure, or GCP—covering VPCs, NSGs, VPNs, subnets, and load balancing. Hands-on exposure to patch management, firmware upgrades, and vulnerability scanning/remediation. Proficient in F5 technologies (LTM, GTM, ASM) and automation using Python, Ansible, Terraform. Strong grasp of compliance frameworks and security standards (ISO 27001, NIST, PCI-DSS, CIS benchmarks). Excellent analytical, documentation, and communication skills. Skills Routing And Switching,Checkpoint Firewall,palo alto,Network Security About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Title of the position - Network - Assistant Manager Location - Hosur About The Business: Tata Electronics Pvt. Ltd. is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly & Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain. With a rapidly growing workforce, the company currently employs over 65,000 people and has significant operations in Gujarat, Assam, Tamil Nadu, and Karnataka, India. Tata Electronics is committed to creating a socioeconomic footprint by employing many women in its workforce and actively supporting local communities through initiatives in environment, education, healthcare, sports and livelihood. Responsibilities Firewall Management Configure and manage firewalls (FortiGate, Palo Alto, Check Point). Implement security policies, NAT rules, and IPsec/SSL VPNs. Troubleshoot session drops, NAT issues, and policy violations. Conduct regular firewall audits and support SSL decryption. Wireless Network Management Configure and troubleshoot Meraki and Catalyst access points (SSIDs, VLANs, RF tuning). Use Meraki Dashboard for performance monitoring and packet capture. Switching & Routing Manage Layer 2/3 network components (Cisco, Juniper, HPE, etc.). Troubleshoot VLAN misconfigurations, STP issues, loops, and interface errors. Configure and maintain routing protocols (OSPF, EIGRP), including dynamic and static routing. Network Performance & Monitoring Monitor uptime, latency, and bandwidth using tools like ManageEngine. Identify and resolve bottlenecks, ensuring optimal network throughput. Security & Compliance Enforce firewall/network security aligned with internal and regulatory standards. Support IT security audits, BCP/DR planning, and endpoint policy enforcement. Vendor Coordination Conduct technical discussions, finalize requirements, and drive documentation with external vendors. Development & Deployment Plan and execute system upgrades, enhancements, and patch rollouts. Project & Change Management Manage change requests (CRs), secure approvals, and ensure timely delivery of implementations. Training & Documentation Maintain network diagrams, configuration records, and incident logs. Prepare periodic reports for performance analysis, audits, and leadership review. Testing & Validation Develop test plans and coordinate user acceptance testing with business teams. Business Partnering Collaborate with stakeholders for application sign-offs, user training, and handover processes. Team Management & Leadership Lead and mentor L1/L2 support teams, assign tasks, resolve escalations, and plan resource allocation. Facilitate technical guidance and access to tools and knowledge resources. Competency & Knowledge Development Drive internal upskilling through structured training and knowledge-sharing sessions. Weekly Reviews & Reporting Conduct internal and vendor meetings to review project status, risks, and mitigation plans. Issue Resolution Own critical incident resolution; coordinate with vendors and shop floor users. Risk Management Identify technical and operational risks and define preventive and corrective action plans. Essential Attributes: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) Fortinet Network Security Expert (NSE) Level 4 or higher Palo Alto Networks Certified Network Security Administrator (PCNSA) or Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) or Expert (CCSE) Qualifications Bachelor’s degree or higher in Computer Science, Information Technology, or a related field Desired Experience L3 Engineer level experience in network engineering and administration

Must‑Have Qualifications Education : BE/BTech in Electronics, Computer Science, IT or equivalent .Certifications (any one or more, active or in grace period) :CCN P Enterprise / Data Cente rCCI E (Enterprise Infrastructure or Data Center )Cisco ACI Specialis t Experienc e:≥ 9 yea rs in enterprise network routing & switchin g.3‑4 yea rs hands‑on Cisco ACI fabric deployment, configuration & troubleshootin g. Technical Dep th:BGP, OSPF, EIGRP design & optimisation for large‑scale networ ks.Layer‑2 technologies – STP (PVST+, RPVST+ or MST), VLAN design, EtherChannel / Port‑Channeling, vPC/mL AG.Multicast design & troubleshooting (PIM Sparse / Dense, IGMP snoopin g).Network performance analysis, packet capture & protocol‑level debuggi ng. Nice‑to‑ Have Automation with Python, Ansible or Terra form.Exposure to Cisco Nexus 9000, NDFC, SD‑WAN (Viptela), F5, Palo Alto.Experience with DevOps / CI‑CD concepts and Git workf lows. What We OfferCompetitive package up to ₹ 20 LPA with performance bonus pote ntial.Modern data‑center environment with latest Cisco DCN technology stack.Opportunity to drive green‑field designs and mentor a growing network team.Flexible workplace culture, continuous learning budget (certs, confere nces).Application P rocess 30‑minute technical screen90‑minute deep‑dive & design in terviewLeadership / culture fit dis cussionOffer rollout (target ≤ 15 days turn around)Interested candidates who meet the above criteria and can join within 15–30 days are encouraged to send their updated résumé and certification IDs to with the s ubject “ Network Engineer – ACI | Name”. We look forward to connecting wi th you! Kuma ri Nanhi75 05229019Kumari@z yvka.com

Dear Candidate, We are hiring for " Sr. Specialist Autosys" role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY As per relevant experience and last drawn CTC. To be discussed during the interview. Experience- 7+ years Location - Nagpur Job Description: L2+ Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler. The position of Network Data L2+ is responsible for ongoing network operations management to provide 24x7 support. The ideal candidate must have deep experience in networking technologies, such as routing including hands-on experience with running routing protocols like BGP, EIGRP, and OSPF; Load Balancer (F5); switching; wireless networking; managing heterogeneous environments; generating metrics related to network performance, capacity, and availability. The candidate should also have a strong background in network performance management, service delivery, and strategic operations planning, with a strong technical orientation and creative problem-solving skills. Key responsibilities include: This is a hands-on technical role. Provide tier 2+ (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis. Independently own the Network Infrastructure support, solve complex issues, and suggest design modifications as appropriate. The resource must have good and extensive knowledge and hands-on experience with Aruba Wireless. The resource must have experience in LAN switching, including troubleshooting various LAN-related issues like VTP and STP, and should be familiar with packet capture on various platforms. Must have worked on multiple routing technologies and be able to resolve issues related to BGP, EIGRP, and OSPF. The Resource must have knowledge of VMware Velocloud SD-WAN. Knowledge of maintaining DHCP servers. Knowledge of various NAC and security tools, including Aruba ClearPass. Must have prior experience in managing Zscaler, including ZIA and ZPA. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals. Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis. Communicate with peers and managers regarding system issues and participate in 24x7 on-call rotations. Automate operational tasks to simplify and enhance process robustness. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Manage network service providers and matrixed resources. Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity. Monitor and analyze statistical data to develop improvement plans for network and application performance.

34151BR Bangalore Job Description Job Title: L2 Network & Security Engineer Location: [Noida, Bangalore] Job Type Full-time | [Hybrid] Job Summary We are seeking a motivated and technically skilled L2 Network & Security Engineer to join our IT infrastructure team. The ideal candidate will be responsible for supporting and maintaining the organization’s network and security infrastructure, providing advanced troubleshooting, and implementing the best practices for secure and reliable operations. Key Responsibilities Monitor, maintain, and troubleshoot network infrastructure (routers, switches, firewalls). Investigate and resolve L2-level tickets escalated from the Service Desk or L1 engineers. Proficiency in VLAN, STP, RSTP, PVST, HSRP, NAT, PAT, and IPSLA. Ability to configure and troubleshoot EtherChannel issues. Conduct vulnerability scans, analyze security alerts, recommend mitigation strategies, network and security audits and compliance checks. Maintain network diagrams, documentation, SOPs and RCAs. Assist in deploying and configuring new network and security devices. Collaborate with L3 engineers to implement infrastructure changes and upgrades. Respond to and support incident management and problem resolution processes. Required Skills & Qualifications 5+ years of experience in networking and IT security support. Strong understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, and routing protocols (e.g., OSPF, EIGRP, BGP). Hands-on experience with firewall Palo Alto, VPN, and security appliances. Working knowledge of tools (e.g., SolarWinds, Wireshark, NetFlow). Familiarity with access control, identity management, and patch management. Ability to analyze packet captures and troubleshoot network/security incidents. Preferred Certifications Cisco CCNA (Routing & Switching or Security) Palo Alto PCNSA / similar vendor certs Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and as part of a team. Willingness to participate in on-call rotation or after-hours support, as needed. Nice To Have Exposure to cloud networking/security (GCP, AWS, Azure,). Knowledge of scripting (PowerShell, Python) for automation tasks. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira). Qualifications Bachelor's Degree Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

Title : Tier 3 Network Engineer Job Description : Diagnose and resolve complex Layer 2/Layer 3 network issues across Enterprise Environments. Design, configure, and deploy scalable and secure network infrastructure solutions. Provide Tier 3 escalation support for incidents unresolved by Tier 1 and Tier 2 teams. Administer and troubleshoot enterprise-grade routing, switching, firewalls, VPN, and load balancing technologies. Required Skills and Technologies Must-Have : 5+ years network engineering in medium to large enterprise Deep knowledge of TCP/IP, BGP, OSPF, EIGRP Experience with Cisco, Juniper, or similar enterprise-grade equipment Network monitoring and diagnostic tools (e.g., Wireshark, Netflow, Prime, Catalyst Center, vManage [Cisco Viptela SDWAN]) Strong troubleshooting and analytical skills Nice-to-Have : Network automation (Python, Ansible) Solarwinds Netflow Fortigate/FortiManager/FortiAuthenticator/FortiAnalyzer MPLS/VPLS Cellular Gateways/Technology (OpenGear/Cradlepoint) Key Protocols and Technologies Routing Protocols : OSPF, BGP, EIGRP (especially for hybrid environments) Switching Technologies : VTP, RSTP/MSTP, Private VLANs, Port Security Wireless Protocols : 802.11a/b/g/n/ac/ax, WPA2/WPA3, RADIUS/802.1X SD-WAN Protocols : OMP (Overlay Management Protocol), IPSec, DTLS, BFD Network Services : DHCP Snooping, ARP Inspection, NetFlow, SPAN/RSPAN Security : ACLs, Zone-Based Firewall, AAA, ISE integration Monitoring & Management : SNMP, Syslog, NetFlow, Cisco Prime, DNA Center Certifications to Look For Cisco Certified Network Professional (CCNP) Enterprise Cisco Certified Specialist Enterprise Core (ENCOR) Cisco Certified Internetwork Expert (CCIE) – a plus Cisco SD-WAN Specialist – highly relevant

Position: Network Engineer L1 Ref. Code: IIS/AC-C/IN-GD/NL1123 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Cisco certified (CCNA) Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with Cisco routers, switches and security devices Ideal candidate should have experience Routing & Switching & Security If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Responsibilities Provide Level-1 support and troubleshooting to resolve network related issues. Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Troubleticketing tools such as Servicenow/remedy for handling troubletickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Job Location: Bangalore Email: careers@intuitorit.com

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Switching & Routing: Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR. DC handling experience will be an added advantage. Router / switch complete knowledge to replace with production device. Should have hardware level trouble shooting knowledge (device hardware failure, line cars, sup engine, high CPU). Must have sound knowledge in stack configuration / trouble shooting. Must have trouble shooting knowledge in switch / routing. Should have knowledge about SDWAN, ISE. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Wireless & SDWAN knowledge will be an added advantage. Network Devices : N7K-C7010 - N7K-SUP2E N5K-C5548UP / N5K-C5596UP / N5K-C5672UP N9K-C93108TC-FX / N9K-C9396PX Cisco Catalyst C6500/C6800 Family Cisco Catalyst 9000 Family Cisco Catalyst 4500 Family Cisco Catalyst 3800/3600 Product Family Cisco Catalyst 3750X / 3560X / 2960X / 2960 Plus Product Family ASR1000 Product Family ISR4000 Product Family Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: R&S Complete knowledge to all Cisco devices Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must have sound knowledge in stack configuration / trouble shooting. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller. Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless Hands On Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident Troubleshooting license issues on all Cisco Platforms. Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops. Expertise in implementing L2 technologies including VLAN’s, VTP, STP, RSTP, MSTP. Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models. Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP. Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols. Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer). Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What You'll Be Doing Experience of 8-12 years in networking domain with basic and Advanced routing/switching skills in the field role. Should be able to Implement Routing&Switching, SD-WAN, SP, Datacenter related projects. Create network documentation LLD and AS-BUILD, SOPs for the deployments. Performing analysis of network needs and contributes to design (Low Level Design), integration, and installation of Network hardware and software. Routing and Switching: FHRP, Spanning-tree, Stacking, VSS, VPC. BGP, OSPF, EIGRP,Static Routing, PBR, VRF, MPLS, DMVPN, GRE Tunnels, Route Redistribution, Summarization, Route filtering, PAT ,NAT, Netflow. Should be having excellent knowledge on L3 routing, VRF & Switching for troubleshooting, implementation and optimizing network deployment. Datacentre : Nexus(VDC, VPCs, FEXs, VxLan). ACI ( Spine and Leaf , APICs, Tenants, VRFs, BDs, EPGs, L2 Outs, L3 Outs, L4-7 services) SDWAN : Configuration and deployment of SD-WAN controllers Good understanding of SD-Wan components like , vSmart Controller,vManage NMS,vBond Orchestrator,vEdge Routers Implementation of controllers data policies & operations job in field Implementation of DIA , Dynamic tunnels. Qos deployment Able to handle SD-wan operations. Cisco Catalyst Switches, Nexus Switches, ISR, ASR Routers. Cisco SD-WAN(Viptela), Silverpeak(Aruba), Meraki. Requirements: 8-12 year’s work experience. Ready to work in Field role Location: Delhi/NCR BE/B.Tech degree, MCA or equivalent preferred Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Diagnose and resolve complex Layer 2/Layer 3 network issues across Enterprise Environments, Design, configure, and deploy scalable and secure network infrastructure solutions, Provide Tier 3 escalation support for incidents unresolved by Tier 1 and Tier 2 teams, Administer and troubleshoot enterprise-grade routing, switching, firewalls, VPN, and load balancing technologies, Required Skills and Technologies: Must-Have 5+ years network engineering in medium to large enterprise Deep knowledge of TCP/IP, BGP, OSPF, EIGRP Experience with Cisco, Juniper, or similar enterprise-grade equipment Network monitoring and diagnostic tools (e-g , Wireshark, Netflow, Prime, Catalyst Center, vManage [Cisco Viptela SDWAN]) Strong troubleshooting and analytical skills Nice-to-Have Network automation (Python, Ansible) Solarwinds Netflow Fortigate / FortiManager / FortiAuthenticator / FortiAnalyzer MPLS/VPLS Cellular Gateways/Technology (OpenGear/Cradlepoint) Key Protocols and Technologies Routing Protocols: OSPF, BGP, EIGRP (especially for hybrid environments) Switching Technologies: VTP, RSTP/MSTP, Private VLANs, Port Security Wireless Protocols: 802 11a/b/g/n/ac/ax, WPA2/WPA3, RADIUS/802 1X SD-WAN Protocols: OMP (Overlay Management Protocol), IPSec, DTLS, BFD Network Services: DHCP Snooping, ARP Inspection, NetFlow, SPAN/RSPAN Security: ACLs, Zone-Based Firewall, AAA, ISE integration Monitoring & Management: SNMP, Syslog, NetFlow, Cisco Prime, DNA Center Certifications preferred: Cisco Certified Network Professional (CCNP) Enterprise Cisco Certified Specialist Enterprise Core (ENCOR)

Job summary NOC Engineers Responsibilities Shifts are morning IST & afternoon IST (5 AM to 10 PM) with on-call roster. Work is required from Walmart office in Marathahalli Bangalore. Other locations are not allowed. 5-7 years of overall experience is required in Network area Handle day-to-day operations and respond to network-related tickets promptly and effectively Ensure stable and reliable network services DNS experience Day-to-day network performance monitoring Network troubleshooting and fault analysis hardware troubleshooting and repair Trouble ticket generation and response carrier interface and escalations (Internal and External) Installation of network hardware and software Participate in a 24x7 call-out ROTA Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process Perform root cause analysis for service interruption recovery creating preventative measures to deploy in the enterprise Respond to alerts by following documented procedures for verifying determining the case and resolving or escalating as necessary Create and maintain network documentation as it relates to network configuration network diagrams and processes Review incident reports provided by vendors as well as draft internal incident summary reports to senior management when called for Work closely with Engineering team for implementation of solutions Work closely with regional and global teams to provide ongoing support for the global network infrastructure Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team Strong understanding of the following technologies: IP Protocols (ICMP UDP TCP) IP filtering and firewalling Routing Protocols (BGP OSPF ISIS) Quality of Service MPLS STP RSTP .1q VLANs VPC HSRP VRRP STP VLAN etc) Wireless (Cisco and Juniper) and DDI (DNS DHCP and IPAM) Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model Certifications Required Network certifications are plus