Dynamics365 CRM Technical Consultant

Job Title:

• Serve as in-house technical expert with a focus on helping our customers increase adaptability to Dynamics 365 CE and Power Platform products by providing advisory services.
• Provide technical guidance on new features and functionalities and encourage customer adoption.
• Help the customers Drive the deployment on Dynamics 365 CE and Power Platform and increase their consumption of the platform by providing deployment guidance, supporting development of the customers adoption models, and providing appropriate recommendations to overcome blockers.
• Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
• Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.
• Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Dynamics 365 CE & Power Platform certifications.
• Technical Specialist will be responsible to collate and provide information on the product and trending customer issues/challenges with the team.
• Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.
• Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
• Quickly develop client relationships and trust and ensure client/partner expectations are being set and met.
• Provide training and documentation feedback, updating role documentation as needed.
• Strong functional & technical knowledge concerning Dynamics 365 CE
• Excellent Communication and customer handling skills
• Good understanding of Dynamics 365 CE applications

Key Responsibilities:

Job Details:

Experience 4

Job Location

Mode of Hiring

• Over 4 years of Dynamics CE consultant experience
• Strong understanding of Microsoft Dynamics 365 CE
• Experience of providing Demonstrations
• Experience of working on full life cycle implementations & configurations across multiple versions of Dynamics CE/365
• Excellent communication and problem-solving skills
• Excellent understanding and knowledge of core Microsoft Dynamics CE/365 modules
• Ability to create high quality functional documentation and strong requirements gathering skills.
• MS Dataverse and Dynamics 365 model driven apps.
• Experience in designing/integrations utilizing Dynamics F&O, Power Platform and SharePoint Online

Additional Preferred/Desired Skills:

• Power Platform Apps
• CE Plugins.
• Customer Insights
• Industry vertical knowledge