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Bonzer Business Solutions Pvt Ltd.
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Dynamics 365 Customer Service

Dynamics 365 Customer Service

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bonzer Business Solutions Pvt Ltd.

5 - 8 years

3 - 6 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

field service customer service power platform dashboards crm c# continuous integration erp sap plugins ms dynamics crm bi sap erp ci/cd microsoft dynamics power bi sharepoint javascript assurance economics devops .net html ci cd pipeline

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dynamics 365 Customer Service
--> --> Location, Designation -->

LocationGurugram

DesignationDynamics 365 Customer Service

Experience5 to 8 Years

Profile Dynamics 365 Customer Service and Field Service IT Consultant Advanced

Your responsibilities

Analysis of the business needs for the various G+D business units and advising them on the definition and implementation of the CRM requirements

Detailing, reviewing business requirements and creating epics, features and user stories accordingly

Advising business users on best practices for CRM, development or integration processes

Quality assurance of the technical and functional design

Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service

Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries

Taking ownership of the realization of new features or IT demands in collaboration with the development team

Global second level support for Dynamics CRM users

Ensuring the ongoing operation in the area Dynamics CRM

Profile

Degree in computer science, economics or comparable

5+ years of professional experience with MS Dynamics 365 CRM

Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service

Very good knowledge of creating functional and technical concepts

Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM

Very good understanding of and ability to configure security groups, roles and teams

Strong knowledge of building and configuring CRM forms, views, dashboards and flows

Very good Power Platform knowledge Model driven apps, power automate, Power pages, Power BI

Project experience in service processes and their digitization

Basic technical knowledge in the Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation would be a plus

Knowledge and experience with integrating Dynamics with SAP ERP would be a plus

Comfortable with using DevOps as backlog and sprint management tool

Knowledge about configuration of DevOps CI/CD pipelines would be a plus

Very good analytical and communication skills

Very good written and spoken English skills

Team spirit and an efficient and solution-oriented way of working

Feel Free To Contact Us...!!!
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Dynamics 365 Customer Service