44 Dvr Jobs - Page 2

A Person having Knowledge of: Troubleshooting and Problem Solving Network Maintenance Performance Optimisation Technical Support Hardware and Software Installation Security Documentation

Installation, Maintenance and troubleshooting of CCTV cameras Setting up and programming CCTV systems for optimal performance Performing AMC of CCTV systems Diagnosing and resolving technical Issues. Dealing with project managers n security personnel

Installation, Maintenance and troubleshooting of CCTV cameras Setting up and programming CCTV systems for optimal performance Performing AMC of CCTV systems Diagnosing and resolving technical Issues. Dealing with project managers n security personnel

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of 200-600 NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads orginating from various digital journeys. The team span under this role would be a group of 3-6 ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) : Deliver 30000-90000 new accounts annually Responsible for sales of Premium Cards with segmented focus to build up 3K/5K portfolio Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle Drive full digital journey penetration in sourcing including digital KYC Close monitoring of Sourcing Mix, Right product to be sold as per business directives Responsible for driving a team of FTEs to achieve their KRAs Sales Distribution Point Management - Organized, Unorganized Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem Quality of man power ( grooming standards ) has to be as per the requirement of the Point of Sale Ensure diligent daily visit report ( DVR ) upload by ASMs in system ; betters engagement with NFTE Regular Visits to meet Cobrand Partners across products to improvise partner allignment to boost sales Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and un organized channels Review high cost, low productivity paid distribution points ; evaluate timely closure to save cost Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues Tele Sales Centers RSM managing a call center has prime responsibilty to operate at high productivity, up-stream operational efficiency and high customer satisfaction Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximised output Data allocation happens on Dialer ( predictive, preview ) and manual dials Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team Regular training interventions to be done, this will help zeroise mis-selling by the agent - building customer trust on the phones is critical Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales LG Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence high trust Liase with LG RMs for enhancing productivity and output from all LGs Operations : Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Supervision Inflow, Processing, Dispatch of Applications Drive premium upsell from all backend shops to meet premium 3k/5k targets Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel Liaison with Ops team for Capturing processing of Applications Supervision on RTB level by ensuring the team is reviewed consistently Inculcate the habit in team members to regularly analyse the declines restart opportunities that exists Manage fulfilment team of Lead Coordinators, Doc boys for all Non CAF locations for desired output Handholding grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review Team Management : Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge Monitoring NFTE teams performance getting desired productivity Encouraging competition Higher Goal Setting. Facilitating the same through Training, Coaching leading by example Exhibit strong team work and boundary less behavior while working with cross-functional teams Driving team connect/review training with regular and extensive travel in a widespread territory Educating Team of Company Policies, Compliance Guidelines, DOs DONTs on Regular Intervals Manpower Planning PSA Management : Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non Sourcing Engaging with the PSA and WE team spocs for continous hiring process Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity Management of Expenses of PSA Offices through coordination with PSA WE Department Validation of Cost Ensuring Timely Payments Post Approvals Reimbursement Management Incentive Validation of NFTEs Training : Management of trainers in Coordination with Area training Managers Ensure Regular NHOs/Refreshers Product based Training for increasing Productivity Driving Key Initiatives Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs achieving their goals % Conversion Of leads Inward to Soft approved % of all channels Stake Holder Management Close collaboration with WE, Operations, FCU, IT Marketing teams VOC From Partners across formats of operations Complaints resolution Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

We are looking for a skilled and dedicated CCTV Installation & Hardware Networking Engineer who can also handle CCTV system configuration and troubleshooting. Required Candidate profile Minimum 1 year of experience in CCTV installation and support Strong understanding of IP cameras, DVR/NVR systems Basic networking knowledge Good communication and problem-solving skills

- Install maintain CCTV systems - Conduct site surveys - Coordinate project delivery

About the Department: Operations Team is the backbone of the company as management of day to day running of all the centers relies on their shoulders. Their major KRA include smooth onboarding and management of clients and taking care of them during their office stay with AltF CoWorking. Other responsibilities include providing ultimate customer and visitor experience during the visit, showing the coworking center. The whole vendor management for smooth running of operations of the center also lies on the department shoulder. Job Role: - To support the IT network infra for 10+ Co-working Centers across Delhi NCR. - Proactively responsible for identifying and manage L1 & L2 support requirements across all locations. - Provide Level-1/2 support and troubleshooting to resolve issues pertaining to all IT infrastructure. - Maintaining and administering IT networks, including hardware, software applications and configurations. - Troubleshooting, diagnosing and finding solutions to potential network and system issues on daily basis. - Conducting regular maintenance tasks, such as installing software patches and performing network upgrades. - Responsible and accountable for the smooth running and management of network infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points, Network Printers etc. - Communicating and collaborating with third-party vendors that provide services to ensure networks operate as per expectations - Act as primary SPOC to address various ADHOC alterations in existing network like laying of cables, making connectors for UTP cables, DVR cables, setting up printers for clients. Also, should support in Devices mounting & unmounting. - Assuring seamless internet availability to all over clients in multiple locations. - Maintain IT Asset of the organizations as per office guidelines. - Ensuring and maintaining connectivity of different networks. - Coordination with ISP Vendors in case of any network outage to see the resolution as per agreed SLA. - Perform network maintenance and system upgrades including service packs, patches, hot fixes and as the part of preventive maintenance schedules weekly, monthly or as per office guidelines. - Should be able to support in supervising the Active/Passive vendor working onsite for setting up AltF new centers. Requirements Technologies - Working knowledge on Hardware & Networking- Switches, Access Points, WLC, Passive works, L1 & L2 support, Network Printers, Desktops, CCTV, DVR, NVR, Access Controls etc. Skill Sets - L1 & L2 Support - Network Troubleshooting and monitoring. - Problem solving and analytical thinking - Time management skills - Proactive approach Education Qualification: Graduate with Certificate in Hardware & Networking from reputed institutions

About the Department: Operations Team is the backbone of the company as management of day to day running of all the centers relies on their shoulders. Their major KRA include smooth onboarding and management of clients and taking care of them during their office stay with AltF CoWorking. Other responsibilities include providing ultimate customer and visitor experience during the visit, showing the coworking center. The whole vendor management for smooth running of operations of the center also lies on the department shoulder. Job Role: - To support the IT network infra for 10+ Co-working Centers across Delhi NCR. - Proactively responsible for identifying and manage L1 & L2 support requirements across all locations. - Provide Level-1/2 support and troubleshooting to resolve issues pertaining to all IT infrastructure. - Maintaining and administering IT networks, including hardware, software applications and configurations. - Troubleshooting, diagnosing and finding solutions to potential network and system issues on daily basis. - Conducting regular maintenance tasks, such as installing software patches and performing network upgrades. - Responsible and accountable for the smooth running and management of network infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points, Network Printers etc. - Communicating and collaborating with third-party vendors that provide services to ensure networks operate as per expectations - Act as primary SPOC to address various ADHOC alterations in existing network like laying of cables, making connectors for UTP cables, DVR cables, setting up printers for clients. Also, should support in Devices mounting & unmounting. - Assuring seamless internet availability to all over clients in multiple locations. - Maintain IT Asset of the organizations as per office guidelines. - Ensuring and maintaining connectivity of different networks. - Coordination with ISP Vendors in case of any network outage to see the resolution as per agreed SLA. - Perform network maintenance and system upgrades including service packs, patches, hot fixes and as the part of preventive maintenance schedules weekly, monthly or as per office guidelines. - Should be able to support in supervising the Active/Passive vendor working onsite for setting up AltF new centers. Requirements Technologies - Working knowledge on Hardware & Networking- Switches, Access Points, WLC, Passive works, L1 & L2 support, Network Printers, Desktops, CCTV, DVR, NVR, Access Controls etc. Skill Sets - L1 & L2 Support - Network Troubleshooting and monitoring. - Problem solving and analytical thinking - Time management skills - Proactive approach Education Qualification: Graduate with Certificate in Hardware & Networking from reputed institutions

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Cluster Sales Manager (CSM) in Distribution Sales team of Open Market, is responsible for sales of various SBI Card products in an assigned Cluster/state in the country. This role manages different channels being used to source as in Open Market, Cobrand Distribution, Tele Calling Centers, Digital Acquisitions & LG partners. In terms of geographical spread, a Cluster is a large state or a group of few smallers states and its defined as per the SBI Card Open Market Structure. A CSM leads a large team of upto 15+ FTEs, 1000-3000 NFTEs responsible for customer acquisiton through all channels available. The team span under this role would be a group of ASMs/RSMs and the extended team of NFTEs comprising of Relationship Executives (RE), Tele Calling Agent, Relationship Managers (RMs/TLs), Unit Managers and Back end team. CSM is a focal point for driving all the business goals & priorities in the cluster/state & defines the location, channel wise execution strategy. He is tasked a critical responsibility to manage good relations with all the Cobrand Partners, Organised Open Market Distribution heads & LG vendors. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) Deliver new accounts annually from the assigned state with desired channel mix & profitable portfolio mix Responsible for sales of Premium Cards with focus cards to boost profitability Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Drive Digital application sales for enhanced customer experience, strengthen application quality with high E and VKYC penetration Data backed approach to identify profitable, non/less delinquent customer segments/locations to scale up - example : Industry Carded, CAT A sourcing Look out pockets/products driving spends and allign sales stratgies in line Continuous review of city wise market mapping basis bureau reports - look for SBIC market share, Delinquency patterns, - develop new geographies in line Responsible for driving team to achieve their individual KRAs Organized Retail Sourcing- Open Market Sales & Cobrand Distribution Management Increase Retail Sales foot print across cities tapping cost- viable opportunities available with high quality customer walk-ins as in Airports, Premium Malls, Organized retail stores. Build a strong relationship with all partners, manage customer escalations if any, drive high productivity through Face2Face sourcing, fulfilment of customer application Develop opportunity for base variant customer sourcing through high traffic railway & metro stations across the cluster Develop specific sales strategy for respective cobrand partners building volumes from the partners eco-system - BPCL, Landmark, Tata, Nature Basket Needs to maintain strong relationship with all local cobrand partners ; ensure seamless operations across points Ensure there are nill customer issues on reward point redemption in COB products, especially vast BPCL network Focused approach to push premium travel cobrand products - Vistara, Air India from premium spaces, airports Open new locations, cities by identifying profitable sourcing points to help expand SBIC foot print Ensure Daily Visit Report ( DVR ) gets uploaded by ASMs on system as per SLA decided, helps increase engagement with NFTE Keep the brand SBIC visible across the robust and vast sales distribution network which gets managed in the cluster Un Organized Retail, Corporate Sourcing Unorganized retail opportunities identification, plan for immediate, short term sourcing avenues ; low cost, high foot fall avenues Specific/Segmented sourcing plans for specialised set of customers - Doctors, Professionals Corporate sourcing plans - CAT A, CAT B companies gets formulated as a part of Open Market sales strategy. Tele Calling Channel CSMs could have a call center as per the overall telecalling strategy of the Distribution Sales vertical. CSM will be responsible to manage a call center as a channel with ~150+ NFTEs, Dedicated ASMs/RSM Prime KRAs include Right Allocation, Capture Feedback correct, Push higher productivity through blended dailer and manual calling modes Pace up fulfillment of digitally applied customers within TAT for higher customer satisfaction Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies & procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence & high trust Liase with LG RMs for enhancing productivity and output from all LGs Fulfillment, Backend Processing CSMs are responsible to manage fulfilment rates on the soft approved applications, dedicated teams are deployed across every zone where CAF team isnt operational Review backend processes for quality of applications at dispatch, productivity of the shop at all stages Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Partnering with Internal Stakeholders : Streamlining complaint management process, revert to all customer escalations within TAT Ensure that proper collaboration happens with stakeholders to close any customer complaint received Ensure all VIP & sensitive cases are handled with due care by the team Partnering with WE team to ensure NFTE lifecycle is managed effectively by all team members and stakeholders Monitor Sales Compliance: Policy adherence, Scorecard Implementation, Audit and Corrective Action Policy Implementation Ensure all Ops partnered process like RTB, ERT curing, ERT upsell/down sell processes are reviewed meticulously to derive optimal efficiencies Work with WE and PSAs to ensure necessary infrastructure is available to the team People Planning and implementing FTE & NFTE hiring across locations as required to meet the MOU targets Identifying and Grooming Critical FTE Talent. Focusing on talent development via Coaching, Mentoring and Training along with HR Driving team connect/review & training with regular and extensive travel in a widespread territory Talent management and second line creation of NFTE s which are critical to our business Driving Key Initiatives & Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings BRE Digital Sourcing, key initiative being driven by all CSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Productivity : To drive the benchmark productivity of all the team members ; including extended NFTE teams- both frontend & backend Introduce, implement and review processes to maximize FTE/NFTE productivity Use all possible avenues to drive productivity through all the open channels/avenues available New Sourcing Avenues/Areas - Business development : Exploration of Potential locations to expand & deploy FTE /PSA Premises & establish long term business growth Remain abreast with competition moves, immediate corrective actions taken basis SWOT Developing tier 2-3 cities basis industry benchmarking, business and market intelligence for higher and profitable sourcing Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs/RSMs achieving their goals % Conversion Of leads - Inward to Soft approved % of all channels Stake Holder Management - Close collaboration with WE,Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution - Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Ensure sales compliance guidelines @ PSA level are adhered to Compliance Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification PG/MBA (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Cluster Sales Manager (CSM) in Distribution Sales team of Open Market, is responsible for sales of various SBI Card products in an assigned Cluster/state in the country. This role manages different channels being used to source as in Open Market, Cobrand Distribution, Tele Calling Centers, Digital Acquisitions & LG partners. In terms of geographical spread, a Cluster is a large state or a group of few smallers states and its defined as per the SBI Card Open Market Structure. A CSM leads a large team of upto 15+ FTEs, 1000-3000 NFTEs responsible for customer acquisiton through all channels available. The team span under this role would be a group of ASMs/RSMs and the extended team of NFTEs comprising of Relationship Executives (RE), Tele Calling Agent, Relationship Managers (RMs/TLs), Unit Managers and Back end team. CSM is a focal point for driving all the business goals & priorities in the cluster/state & defines the location, channel wise execution strategy. He is tasked a critical responsibility to manage good relations with all the Cobrand Partners, Organised Open Market Distribution heads & LG vendors. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) Deliver new accounts annually from the assigned state with desired channel mix & profitable portfolio mix Responsible for sales of Premium Cards with focus cards to boost profitability Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Drive Digital application sales for enhanced customer experience, strengthen application quality with high E and VKYC penetration Data backed approach to identify profitable, non/less delinquent customer segments/locations to scale up - example : Industry Carded, CAT A sourcing Look out pockets/products driving spends and allign sales stratgies in line Continuous review of city wise market mapping basis bureau reports - look for SBIC market share, Delinquency patterns, - develop new geographies in line Responsible for driving team to achieve their individual KRAs Organized Retail Sourcing- Open Market Sales & Cobrand Distribution Management Increase Retail Sales foot print across cities tapping cost- viable opportunities available with high quality customer walk-ins as in Airports, Premium Malls, Organized retail stores. Build a strong relationship with all partners, manage customer escalations if any, drive high productivity through Face2Face sourcing, fulfilment of customer application Develop opportunity for base variant customer sourcing through high traffic railway & metro stations across the cluster Develop specific sales strategy for respective cobrand partners building volumes from the partners eco-system - BPCL, Landmark, Tata, Nature Basket Needs to maintain strong relationship with all local cobrand partners ; ensure seamless operations across points Ensure there are nill customer issues on reward point redemption in COB products, especially vast BPCL network Focused approach to push premium travel cobrand products - Vistara, Air India from premium spaces, airports Open new locations, cities by identifying profitable sourcing points to help expand SBIC foot print Ensure Daily Visit Report ( DVR ) gets uploaded by ASMs on system as per SLA decided, helps increase engagement with NFTE Keep the brand SBIC visible across the robust and vast sales distribution network which gets managed in the cluster Un Organized Retail, Corporate Sourcing Unorganized retail opportunities identification, plan for immediate, short term sourcing avenues ; low cost, high foot fall avenues Specific/Segmented sourcing plans for specialised set of customers - Doctors, Professionals Corporate sourcing plans - CAT A, CAT B companies gets formulated as a part of Open Market sales strategy. Tele Calling Channel CSMs could have a call center as per the overall telecalling strategy of the Distribution Sales vertical. CSM will be responsible to manage a call center as a channel with ~150+ NFTEs, Dedicated ASMs/RSM Prime KRAs include Right Allocation, Capture Feedback correct, Push higher productivity through blended dailer and manual calling modes Pace up fulfillment of digitally applied customers within TAT for higher customer satisfaction Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies & procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence & high trust Liase with LG RMs for enhancing productivity and output from all LGs Fulfillment, Backend Processing CSMs are responsible to manage fulfilment rates on the soft approved applications, dedicated teams are deployed across every zone where CAF team isnt operational Review backend processes for quality of applications at dispatch, productivity of the shop at all stages Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Partnering with Internal Stakeholders : Streamlining complaint management process, revert to all customer escalations within TAT Ensure that proper collaboration happens with stakeholders to close any customer complaint received Ensure all VIP & sensitive cases are handled with due care by the team Partnering with WE team to ensure NFTE lifecycle is managed effectively by all team members and stakeholders Monitor Sales Compliance: Policy adherence, Scorecard Implementation, Audit and Corrective Action Policy Implementation Ensure all Ops partnered process like RTB, ERT curing, ERT upsell/down sell processes are reviewed meticulously to derive optimal efficiencies Work with WE and PSAs to ensure necessary infrastructure is available to the team People Planning and implementing FTE & NFTE hiring across locations as required to meet the MOU targets Identifying and Grooming Critical FTE Talent. Focusing on talent development via Coaching, Mentoring and Training along with HR Driving team connect/review & training with regular and extensive travel in a widespread territory Talent management and second line creation of NFTE s which are critical to our business Driving Key Initiatives & Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings BRE Digital Sourcing, key initiative being driven by all CSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Productivity : To drive the benchmark productivity of all the team members ; including extended NFTE teams- both frontend & backend Introduce, implement and review processes to maximize FTE/NFTE productivity Use all possible avenues to drive productivity through all the open channels/avenues available New Sourcing Avenues/Areas - Business development : Exploration of Potential locations to expand & deploy FTE /PSA Premises & establish long term business growth Remain abreast with competition moves, immediate corrective actions taken basis SWOT Developing tier 2-3 cities basis industry benchmarking, business and market intelligence for higher and profitable sourcing Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs/RSMs achieving their goals % Conversion Of leads - Inward to Soft approved % of all channels Stake Holder Management - Close collaboration with WE,Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution - Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Ensure sales compliance guidelines @ PSA level are adhered to Compliance Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification PG/MBA (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Cluster Sales Manager (CSM) in Distribution Sales team of Open Market, is responsible for sales of various SBI Card products in an assigned Cluster/state in the country. This role manages different channels being used to source as in Open Market, Cobrand Distribution, Tele Calling Centers, Digital Acquisitions & LG partners. In terms of geographical spread, a Cluster is a large state or a group of few smallers states and its defined as per the SBI Card Open Market Structure. A CSM leads a large team of upto 15+ FTEs, 1000-3000 NFTEs responsible for customer acquisiton through all channels available. The team span under this role would be a group of ASMs/RSMs and the extended team of NFTEs comprising of Relationship Executives (RE), Tele Calling Agent, Relationship Managers (RMs/TLs), Unit Managers and Back end team. CSM is a focal point for driving all the business goals & priorities in the cluster/state & defines the location, channel wise execution strategy. He is tasked a critical responsibility to manage good relations with all the Cobrand Partners, Organised Open Market Distribution heads & LG vendors. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) Deliver new accounts annually from the assigned state with desired channel mix & profitable portfolio mix Responsible for sales of Premium Cards with focus cards to boost profitability Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Drive Digital application sales for enhanced customer experience, strengthen application quality with high E and VKYC penetration Data backed approach to identify profitable, non/less delinquent customer segments/locations to scale up - example : Industry Carded, CAT A sourcing Look out pockets/products driving spends and allign sales stratgies in line Continuous review of city wise market mapping basis bureau reports - look for SBIC market share, Delinquency patterns, - develop new geographies in line Responsible for driving team to achieve their individual KRAs Organized Retail Sourcing- Open Market Sales & Cobrand Distribution Management Increase Retail Sales foot print across cities tapping cost- viable opportunities available with high quality customer walk-ins as in Airports, Premium Malls, Organized retail stores. Build a strong relationship with all partners, manage customer escalations if any, drive high productivity through Face2Face sourcing, fulfilment of customer application Develop opportunity for base variant customer sourcing through high traffic railway & metro stations across the cluster Develop specific sales strategy for respective cobrand partners building volumes from the partners eco-system - BPCL, Landmark, Tata, Nature Basket Needs to maintain strong relationship with all local cobrand partners ; ensure seamless operations across points Ensure there are nill customer issues on reward point redemption in COB products, especially vast BPCL network Focused approach to push premium travel cobrand products - Vistara, Air India from premium spaces, airports Open new locations, cities by identifying profitable sourcing points to help expand SBIC foot print Ensure Daily Visit Report ( DVR ) gets uploaded by ASMs on system as per SLA decided, helps increase engagement with NFTE Keep the brand SBIC visible across the robust and vast sales distribution network which gets managed in the cluster Un Organized Retail, Corporate Sourcing Unorganized retail opportunities identification, plan for immediate, short term sourcing avenues ; low cost, high foot fall avenues Specific/Segmented sourcing plans for specialised set of customers - Doctors, Professionals Corporate sourcing plans - CAT A, CAT B companies gets formulated as a part of Open Market sales strategy. Tele Calling Channel CSMs could have a call center as per the overall telecalling strategy of the Distribution Sales vertical. CSM will be responsible to manage a call center as a channel with ~150+ NFTEs, Dedicated ASMs/RSM Prime KRAs include Right Allocation, Capture Feedback correct, Push higher productivity through blended dailer and manual calling modes Pace up fulfillment of digitally applied customers within TAT for higher customer satisfaction Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies & procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence & high trust Liase with LG RMs for enhancing productivity and output from all LGs Fulfillment, Backend Processing CSMs are responsible to manage fulfilment rates on the soft approved applications, dedicated teams are deployed across every zone where CAF team isnt operational Review backend processes for quality of applications at dispatch, productivity of the shop at all stages Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Partnering with Internal Stakeholders : Streamlining complaint management process, revert to all customer escalations within TAT Ensure that proper collaboration happens with stakeholders to close any customer complaint received Ensure all VIP & sensitive cases are handled with due care by the team Partnering with WE team to ensure NFTE lifecycle is managed effectively by all team members and stakeholders Monitor Sales Compliance: Policy adherence, Scorecard Implementation, Audit and Corrective Action Policy Implementation Ensure all Ops partnered process like RTB, ERT curing, ERT upsell/down sell processes are reviewed meticulously to derive optimal efficiencies Work with WE and PSAs to ensure necessary infrastructure is available to the team People Planning and implementing FTE & NFTE hiring across locations as required to meet the MOU targets Identifying and Grooming Critical FTE Talent. Focusing on talent development via Coaching, Mentoring and Training along with HR Driving team connect/review & training with regular and extensive travel in a widespread territory Talent management and second line creation of NFTE s which are critical to our business Driving Key Initiatives & Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings BRE Digital Sourcing, key initiative being driven by all CSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Productivity : To drive the benchmark productivity of all the team members ; including extended NFTE teams- both frontend & backend Introduce, implement and review processes to maximize FTE/NFTE productivity Use all possible avenues to drive productivity through all the open channels/avenues available New Sourcing Avenues/Areas - Business development : Exploration of Potential locations to expand & deploy FTE /PSA Premises & establish long term business growth Remain abreast with competition moves, immediate corrective actions taken basis SWOT Developing tier 2-3 cities basis industry benchmarking, business and market intelligence for higher and profitable sourcing Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs/RSMs achieving their goals % Conversion Of leads - Inward to Soft approved % of all channels Stake Holder Management - Close collaboration with WE,Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution - Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Ensure sales compliance guidelines @ PSA level are adhered to Compliance Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification PG/MBA (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

Job Title: IT Systems & Infrastructure Key Skills Required Microsoft Dynamics 365 & ERP Implementation, Hardware & Software Management, Data Management & Backup, DVR/NVR System Management, Server & Network Management, IT Support & Troubleshooting

Role: Business Manager - NVS (Network Video Solutions) Sales Exp: 7-13yrs Location: Hyderabad Experience: 8-10 years of relevant experience, preferably in direct sales. Experience in Surveillance Projects & Products, including Video Management Software, Surveillance Cameras, Access Controls, and Building Management Systems (BMS). Experience working with System Integrators in direct selling will also be suitable. Key Skills: Strong business acumen and ability to drive results. Excellent communication, articulation, and influencing skills. Ability to build relationships with corporate clients and stakeholders. Ability to work independently and meet targets efficiently. Industry Preference: Preferably someone from a mid-sized organization with hands-on experience in surveillance products like Video Management Software, Surveillance Cameras, Access Controls, and BMS. Job Duties and Responsibilities: Identify and develop new corporate customers for project sales (B2B) by thoroughly understanding customer requirements and coordinating technical support. Achieve sales targets as per plan and projections. Meet with potential clients to assess technical and business requirements, sharing relevant product information to meet their needs. Engage with contractors, consultants, and architects to prospect new business opportunities. Create and confidently deliver sales presentations to potential clients. Understand customer business drivers and tailor proposals accordingly. Provide accurate and timely management information, including activity reports, bid reviews, project forecasts, and KPIs. Perform technical development for bespoke solutions as part of a design and development framework. Sell technical solutions professionally and enthusiastically. Adhere to companys quality and business processes to ensure compliance and maintain high standards.

Responsibilities: * Configure access control systems & biometric devices * Install, monitor & maintain CCTV equipment * Collaborate with security team on incident response plans * Configure IP cameras & DVRs Travel allowance

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of 200-600 NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads orginating from various digital journeys. The team span under this role would be a group of 3-6 ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) : Deliver 30000-90000 new accounts annually Responsible for sales of Premium Cards with segmented focus to build up 3K/5K portfolio Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle Drive full digital journey penetration in sourcing including digital KYC Close monitoring of Sourcing Mix, Right product to be sold as per business directives Responsible for driving a team of FTEs to achieve their KRAs Sales Distribution Point Management - Organized, Unorganized Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem Quality of man power ( grooming standards ) has to be as per the requirement of the Point of Sale Ensure diligent daily visit report ( DVR ) upload by ASMs in system ; betters engagement with NFTE Regular Visits to meet Cobrand Partners across products to improvise partner allignment to boost sales Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and un organized channels Review high cost, low productivity paid distribution points ; evaluate timely closure to save cost Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues Tele Sales Centers RSM managing a call center has prime responsibilty to operate at high productivity, up-stream operational efficiency and high customer satisfaction Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximised output Data allocation happens on Dialer ( predictive, preview ) and manual dials Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team Regular training interventions to be done, this will help zeroise mis-selling by the agent - building customer trust on the phones is critical Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales LG Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence high trust Liase with LG RMs for enhancing productivity and output from all LGs Operations : Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Supervision Inflow, Processing, Dispatch of Applications Drive premium upsell from all backend shops to meet premium 3k/5k targets Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel Liaison with Ops team for Capturing processing of Applications Supervision on RTB level by ensuring the team is reviewed consistently Inculcate the habit in team members to regularly analyse the declines restart opportunities that exists Manage fulfilment team of Lead Coordinators, Doc boys for all Non CAF locations for desired output Handholding grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review Team Management : Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge Monitoring NFTE teams performance getting desired productivity Encouraging competition Higher Goal Setting. Facilitating the same through Training, Coaching leading by example Exhibit strong team work and boundary less behavior while working with cross-functional teams Driving team connect/review training with regular and extensive travel in a widespread territory Educating Team of Company Policies, Compliance Guidelines, DOs DONTs on Regular Intervals Manpower Planning PSA Management : Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non Sourcing Engaging with the PSA and WE team spocs for continous hiring process Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity Management of Expenses of PSA Offices through coordination with PSA WE Department Validation of Cost Ensuring Timely Payments Post Approvals Reimbursement Management Incentive Validation of NFTEs Training : Management of trainers in Coordination with Area training Managers Ensure Regular NHOs/Refreshers Product based Training for increasing Productivity Driving Key Initiatives Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs achieving their goals % Conversion Of leads Inward to Soft approved % of all channels Stake Holder Management Close collaboration with WE, Operations, FCU, IT Marketing teams VOC From Partners across formats of operations Complaints resolution Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of 200-600 NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads orginating from various digital journeys. The team span under this role would be a group of 3-6 ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement (All KRAs as per Goal Sheet) : Deliver 30000-90000 new accounts annually Responsible for sales of Premium Cards with segmented focus to build up 3K/5K portfolio Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle Drive full digital journey penetration in sourcing including digital KYC Close monitoring of Sourcing Mix, Right product to be sold as per business directives Responsible for driving a team of FTEs to achieve their KRAs Sales Distribution Point Management - Organized, Unorganized Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem Quality of man power ( grooming standards ) has to be as per the requirement of the Point of Sale Ensure diligent daily visit report ( DVR ) upload by ASMs in system ; betters engagement with NFTE Regular Visits to meet Cobrand Partners across products to improvise partner allignment to boost sales Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and un organized channels Review high cost, low productivity paid distribution points ; evaluate timely closure to save cost Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues Tele Sales Centers RSM managing a call center has prime responsibilty to operate at high productivity, up-stream operational efficiency and high customer satisfaction Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximised output Data allocation happens on Dialer ( predictive, preview ) and manual dials Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team Regular training interventions to be done, this will help zeroise mis-selling by the agent - building customer trust on the phones is critical Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales LG Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies procedures LG Management Fullfilment to be priortised within TAT via E-VKYC, helps the partner get confidence high trust Liase with LG RMs for enhancing productivity and output from all LGs Operations : Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Supervision Inflow, Processing, Dispatch of Applications Drive premium upsell from all backend shops to meet premium 3k/5k targets Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel Liaison with Ops team for Capturing processing of Applications Supervision on RTB level by ensuring the team is reviewed consistently Inculcate the habit in team members to regularly analyse the declines restart opportunities that exists Manage fulfilment team of Lead Coordinators, Doc boys for all Non CAF locations for desired output Handholding grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review Team Management : Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge Monitoring NFTE teams performance getting desired productivity Encouraging competition Higher Goal Setting. Facilitating the same through Training, Coaching leading by example Exhibit strong team work and boundary less behavior while working with cross-functional teams Driving team connect/review training with regular and extensive travel in a widespread territory Educating Team of Company Policies, Compliance Guidelines, DOs DONTs on Regular Intervals Manpower Planning PSA Management : Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non Sourcing Engaging with the PSA and WE team spocs for continous hiring process Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity Management of Expenses of PSA Offices through coordination with PSA WE Department Validation of Cost Ensuring Timely Payments Post Approvals Reimbursement Management Incentive Validation of NFTEs Training : Management of trainers in Coordination with Area training Managers Ensure Regular NHOs/Refreshers Product based Training for increasing Productivity Driving Key Initiatives Projects of the Company : Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output Adherence to Compliance : To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs achieving their goals % Conversion Of leads Inward to Soft approved % of all channels Stake Holder Management Close collaboration with WE, Operations, FCU, IT Marketing teams VOC From Partners across formats of operations Complaints resolution Effective complaint channlesing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

Experience working in school setup is mandatory Watch multiple screens in a control centre to monitor the movement in various locations at school Ensuring the CCTV system is fully functioning, and that video footage is recorded and stored appropriately Ability to notice and report suspicious activities or incidents accurately Capability to analyse footage and recognize patterns or unusual behaviour

Roles and Responsibilities Configure, install, test, and maintain CCTV systems including IP cameras, NVRs, DVRs, and analog cameras. Perform cable laying and wiring tasks for seamless system integration. Troubleshoot issues with existing CCTV infrastructure to ensure optimal performance. Provide technical support to clients on CCTV system configuration and troubleshooting. Collaborate with other teams to integrate CCTV systems with other security measures such as access control and alarm monitoring.

Responsibilities: Conduct regular system checks & maintenance Install, configure & monitor CCTV systems Respond to alarms & incidents promptly Collaborate with security team on surveillance strategies Office cab/shuttle Free meal Food allowance Over time allowance Travel allowance Annual bonus