Duty Manager

Duty Manager Front Office

Key Responsibilities:

• Daily Front Desk Operations:

  Supervise all front desk activities, including check-ins, check-outs, room assignments, and guest inquiries.

• Guest Experience Management:

  Handle guest complaints, special requests, and feedback professionally and efficiently to ensure maximum satisfaction.

• Team Supervision:

  Manage and guide guest service agents, receptionists, and other front office staff. Ensure staff are trained, motivated, and delivering high-quality service.

• Professional Environment:

  Maintain a warm, welcoming, and professional atmosphere in the front office area that reflects the brand’s service standards.

• Security & Safety:

  Ensure the safety and security of the front desk and lobby area, including guest data and valuables.

• Administrative Support:

  Assist with night audits, occupancy reports, shift schedules, billing inquiries, and other administrative duties as required.

• Operational Coordination:

  Liaise with housekeeping, reservations, and maintenance departments to ensure a seamless guest experience.

Qualifications & Skills Required:

• Degree or Diploma in Hotel Management or related field.

• 3+ years

  of relevant experience in front office operations, with at least 1 year in a supervisory or duty manager role.
• Excellent communication, leadership, and conflict-resolution skills.
• Proficient in using front office systems (e.g., Opera, IDS, PMS).
• Strong organizational and multitasking abilities.
• Customer-first mindset with a professional appearance and attitude.
• Willingness to work in shifts, weekends, and holidays.