Duty Manager

We are seeking a driven and experienced Duty Manager (Sales) to support the overall operations and sales functions of our wellness outlet. This individual will be responsible for achieving sales targets, managing front-line teams, overseeing guest interactions, and ensuring a seamless experience across the day-to-day operations. The ideal candidate will demonstrate leadership, sales acumen, and a customer-first approach in a fast-paced wellness or hospitality environment.

Responsibilities:

• Achieve individual and outlet-level sales and revenue targets
• Actively engage in lobby activities, walk-ins, upselling and cross-selling to boost revenue
• Support and supervise staff during shifts — guiding performance, providing real-time feedback, and stepping in to resolve issues
• Manage daily operational tasks, ensuring smooth check-ins, guest handling, and shift execution
• Uphold and enforce company policies and SOPs across all functional areas
• Monitor daily cash flow, bookings, upselling efforts, and customer footfall
• Coordinate with the Spa/Operations Manager to implement promotional campaigns and offers
• Ensure inventory availability for daily operations and alert procurement when needed
• Maintain high guest satisfaction by resolving complaints and feedback in a timely and professional manner
• Ensure adherence to health, hygiene, and safety standards
• Maintain outlet upkeep and coordinate with the facility/maintenance team for timely resolutions
• Prepare shift handovers, daily reports, and MIS updates for management
• Act as the go-to leader during shifts and ensure operational excellence at all times

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Application Question(s):

• 2-3 Yrs experience in Wellness, Beauty and Hospitalty Industry

Good Knowledge in Sales and Marketing
Benefit : Salary: ₹2.5 to ₹3.6 LPA + Incentives (Earning Potential: ₹2,000 – ₹50,000/- per month)Interested Candidates Can Send their reusme to 9908705900 - Sravan HR

Work Location: In person