Duty Manager - Front Office

Company Description

Dharana at Shillim offers a unique environment where you can reconnect with yourself and nature. Spanning over 2,500 acres of pristine ancient landscape, Dharana provides transformative wellbeing experiences designed to revitalize the inner self. Our goal is to inspire and educate guests in holistic ways of living for long-term benefits.

Role Description

This is a full-time Duty Manager - Front Office role, located on-site in Pune. The Duty Manager is responsible for overseeing daily front office operations, ensuring excellent customer service and customer satisfaction. The role includes managing office administration tasks, handling guest queries, coordinating front office staff, and maintaining communication with other departments. The Duty Manager plays a crucial role in creating a welcoming and efficient environment for guests.

Qualifications

• Front Office and Office Administration skills
• Customer Service and Customer Satisfaction experience
• Excellent Communication skills
• Strong leadership and team coordination abilities
• Ability to handle stressful situations effectively
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field