Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Support Engineer for DMS Support for Yamaha Dealers Candidate must fulfill below criteria: - Bachelor’s degree in Computer Science, Information Technology, or related field - Expertise in diagnosing and resolving technical issues in a fast-paced environment - Strong understanding of application development and deployment processes - Basic knowlegde of Database - Excellent communication and interpersonal skills - Ability to effectively prioritize and manage multiple tasks. Language : Tamil, Mallayalam, Telegu Roles and Responsibilities Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders. - Diagnose and troubleshoot software and hardware issues related to the DMS. - Collaborate with the development team to identify and resolve bugs and system enhancements. - Conduct training sessions for dealers on the effective use of the DMS. - Monitor system performance and generate reports to identify areas for improvement. - Assist in the implementation of DMS upgrades and new features. - Ensure timely resolution of support tickets and maintain documentation of issues and solutions. - Build strong relationships with dealers and provide excellent customer service.
Yamaha Motor Solutions
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