To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place.
What if you were empowered to solve the most complex business problems that companies face todayWhat if you could collaborate with teams of talented and passionate individuals to craft innovative architectures and transformational strategiesSounds like fiction, you sayAbsolutely not! Welcome to Salesforce!
Chief Customer Transformation Advisor (CCTA) is a customer-facing enterprise-wide expert with broad technical skills, deep industry knowledge, and unparalleled business acumen. The CCTA supports sales teams in developing Salesforce value propositions that align with our customers business strategies on digital transformation and cloud adoption. The CCTA is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, distributed platforms, mobile, and analytics. CCTAs are expected to have strong sales skills and use proven consultative approaches to engage with customers and define their transformation journey along with steps to get there. Here is a list that highlights a CCTAs day job:
Assist the customer in business planning and strategy by focusing on business capabilities and maturity. Understand customer needs, companys products/services and match them with best in class technology to define a north-star target state. Help to define prioritization and sequencing of the transformation by proposing a strategic roadmap that leads to the target state. Lead key discussions around change programs from both business and technical perspectives. Determine which Salesforce and third-party technologies to leverage in customers architecture landscape, based upon product knowledge, industry experience, industry standard Enterprise Architect (EA) frameworks, and Salesforce EA methodologies Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns). Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation. Assist sales teams in responses to RFPs and technical requirements documents Travel to customer engagements. This position may be assigned to support one or more geographies and account teams. Actively engage with account executives and solution engineers to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations. Participate in all appropriate product/sales training, certifications, educational sessions and industry summits to acquire and maintain the knowledge necessary to be effective in the position. Share engagement experience with the internal audiences and enrich collective IP. Conduct architecture workshops and other enablement sessions. Mentor and guide junior enterprise architects. *Work within a matrix-style organisation, collaborating across multiple teams and stakeholders. Your Impact:
A trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to a cloud architecture. Acting as the Account CTO A true asset to Salesforce due to broad and deep knowledge of business and technical architecture across all relevant domains. Minimum Qualifications:
B.S. Computer Science, Software Engineering, Management Information Systems or equivalent 10+ years experience in either software, system or enterprise architecture disciplines Good understanding of and ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc. Good understanding of enterprise application integration technologies as well as common EA topics such as person based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc. Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications Familiar with Industry or vertical solutions a plus .Familiar with principles of network, application and information security Articulate recommendations and ideas with crisp written and verbal communication skills Preferred Qualifications:
10+ years in a pre-sales role or customer-facing consultative role Experience with and deep understanding of key business drivers and technical architecture Working knowledge of Salesforces platform capabilities, hosting infrastructure, security and integration capabilities Familiar with design thinking and similar principles Familiar with relevant (regional, vertical, etc.) data privacy, risk management, and compliance requirements Business Value Engineering experience is a plus
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
