Director of Sales

§ Develops and implements sales strategies that support achievement of the Hotel’s financial goals

§ Monitors hotel performance and forecast regularly and adjusts strategies as required

§ Develops the annual sales budget in conjunction with the Director of Sales and Marketing and in line with Corporate Budget Instructions

§ Implementation of sales strategies designed to maximise revenue and yield.

§ Maintains a high level of awareness of hotel competitor set performance and local market opportunities

§ Leverages all brand marketing support opportunities such as Look To Book Agent Loyalty program

§ Review of all business opportunities to ensure profitability levels are acceptable

§ Designs and proposes programs which meet customer needs and drive demand

§ Develops and implements annual sales goals which are aligned with the hotel’s overall revenue goal

§ Implements function space allocation for group and catering bookings

§ Monitors productivity and revenue goals for each sales team member by tracking results

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§ Drives employee engagement through the creation and implementation of departmental action plans

§ Communicates and reinforces the vision for Yes I Can! service to employees

§ Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

§ Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

§ Ensure thorough understanding and revision of department policies and procedures are undertaken and followed by all existing and new department team members

§ Ensure all materials used to market the Hotel are in accordance with brand standards

§ Ensure thorough understanding of all Brand Sales and Marketing programs

§ Keep immediate Manager fully informed of all problems or unusual matters of significance

§ Maintains a high standard of personal grooming at all times in order to represent the Hotel and Company in a professional manner

REQUIREMENTS

§ Minimum five years sales management experience within hotel industry

§ Bachelor’s degree preferred

§ Experience managing to brand standards

§ Experience managing owner relationship

§ Able to resolve conflicts; guests, supervisor and employee