Director of Operations

10 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Managing end-to-end operations in the e-commerce domain.
  • Implement company-wide management-approved strategies.
  • Align with stakeholders to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day running of the business to ensure smooth progress.
  • Supervise staff from different departments and provide constructive feedback.
  • Regularly evaluate the efficiency of business procedures about organizational objectives and implement necessary improvements.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Revise and formulate policies and promote their implementation.
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
  • Conduct follow-ups with corporate clients and foster close relationships with high-level decision-makers to identify and capitalize on new business opportunities.


The Qualifications

  • Bachelor’s degree or above preferred.
  • 10+ years of experience in Customer Experience Management and Shared Services for domestic or international markets in a contact Centre environment
  • Experience in E-commerce domain will be preferred.
  • Experience managing projects of 1000+ FTEs.
  • Experience in managing financials, including budgeting, margins, and profit and loss (P&L) statements.
  • Strong negotiation and business management skills.
  • Analytical thinking, proactive attitude, strong written and exceptional communication skills.
  • Excellent interpersonal skills and teamwork mindset.
  • Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.
  • Working knowledge of data analysis and performance and operational metrics.

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