Director - GBS/GCC Consulting (Digital Transformation)

Role & responsibilities

The Director will be involved in anchoring the Business Consulting Solutions for GCCs, managing multiple clients in India & abroad. The responsibilities will include.

• Scaling the GBS consulting practice through outreach in the industry, building relationships with existing & new clients and expanding our trade corridors
• Attracting and building a strong team of GBS transformation professionals through external talent infusion and strengthening the existing team
• Demonstrate strong delivery capabilities to be able to lead client engagements GBS Operating Model Design, GBS Implementation, Process Transformation, Digital Transformation and Program Management
• Independently manage senior external / internal stakeholders
• Demonstrate significant industry / solution expertise
• Design new GBS, Process transformation and Digital/ AI enabled transformation solutions and take these to the market.
• Manage engagement economics & receivables, project resources and team utilization.
• Take ownership of delivery / preparation of high-quality deliverables and manage service quality, brand, and client expectations
• Oversee knowledge development and management.
• Strengthen the EY brand through Thought Leadership and industry networking.
• Ensure compliance to the firms standards, processes, and policies.

Professional Background

• 12 – 15 years of post-qualification / relevant experience – Consulting experience with Big 4 (preferred), Outsourcing Service Providers (Business excellence / Solution Design & Implementation / Sales) and Global Capability Centres (Process excellence / Transition / Digital Transformation)
• GBS Transformation experience across Finance, HR, IT, Supply Chain functions, and in industry specific services
• Experience in solution design and delivery of services / engagements involving GBS optimization, location advisory, operating model design, shared services setup / implementation, process transformation, business diagnostics, business case analysis and planning, sourcing strategy, outsourcing / offshoring strategy, digital transformation, design of SLAs, process KPIs and reporting requirements.
• Should have worked in any one or more of following industry verticals – Automotive & Manufacturing, Technology, Media, Telecom, Consumer Products & Retail, Life Sciences and Energy
• In depth knowledge of GBS & outsourcing trends and leading practices
• Experience in working in a cross-border, multi-team, virtual environment with international exposure.

Preferred Skills

• Expertise in one or more of the areas listed – process transformation, business process diagnostics, business case analysis & planning, service sourcing,, Outsourcing/offshoring strategy and setup, GBS transformation or Design of SLAs, process KPIs and reporting requirements.
• Exposure to ERP suite like Oracle, SAP and other technologies like RPA / AI / ML / workflows / Function specific tools
• Experience with process mapping and optimisation tools like Microsoft Visio, IBM, Celonis etc.
• Ability to manage multiple workstreams and collaborate.
• Ability to understand client requirements and develop / customize solutions.

Core skills

• Advanced written and verbal communication skills
• Business development and account mining skills
• In-depth understanding of the GBS landscape, with a strategic view of the upcoming trends
• Excellent understanding and experience delivery digital/ AI led transformation programs
• Professional networking skills
• Program management, multi-tasking and time management skills.
• Excellent people management skills
• Advanced knowledge of Microsoft© Excel, Word, PowerPoint
• Ability to lead and inspire teams and clients.
• Client relationship management and account management skills

Other

• Willingness to travel frequently.
• Willingness to learn new skills.
• Able to thrive in relatively unstructured situations.
• High initiative and drive, positive attitude and commitment
• Maturity and ability to handle pressure situations.

Academic background

• B.E. / B.Tech. / CA / MBA (preferably from a premier institute such as IIMs, SP Jain, XLRI, ISB, NMIMS, NITIE, FMS)

Base location and travel

• Chennai
• The Director would be required to travel to client locations.