Director - GBS/GCC Consulting (Digital Transformation) EY

12.0 - 18.0 years

50 - 80 Lacs

Chennai

Work from Office

Role & responsibilities The Director will be involved in anchoring the Business Consulting Solutions for GCCs, managing multiple clients in India & abroad. The responsibilities will include. Scaling the GBS consulting practice through outreach in the industry, building relationships with existing & new clients and expanding our trade corridors Attracting and building a strong team of GBS transformation professionals through external talent infusion and strengthening the existing team Demonstrate strong delivery capabilities to be able to lead client engagements GBS Operating Model Design, GBS Implementation, Process Transformation, Digital Transformation and Program Management Independently manage senior external / internal stakeholders Demonstrate significant industry / solution expertise Design new GBS, Process transformation and Digital/ AI enabled transformation solutions and take these to the market. Manage engagement economics & receivables, project resources and team utilization. Take ownership of delivery / preparation of high-quality deliverables and manage service quality, brand, and client expectations Oversee knowledge development and management. Strengthen the EY brand through Thought Leadership and industry networking. Ensure compliance to the firms standards, processes, and policies. Professional Background 12 – 15 years of post-qualification / relevant experience – Consulting experience with Big 4 (preferred), Outsourcing Service Providers (Business excellence / Solution Design & Implementation / Sales) and Global Capability Centres (Process excellence / Transition / Digital Transformation) GBS Transformation experience across Finance, HR, IT, Supply Chain functions, and in industry specific services Experience in solution design and delivery of services / engagements involving GBS optimization, location advisory, operating model design, shared services setup / implementation, process transformation, business diagnostics, business case analysis and planning, sourcing strategy, outsourcing / offshoring strategy, digital transformation, design of SLAs, process KPIs and reporting requirements. Should have worked in any one or more of following industry verticals – Automotive & Manufacturing, Technology, Media, Telecom, Consumer Products & Retail, Life Sciences and Energy In depth knowledge of GBS & outsourcing trends and leading practices Experience in working in a cross-border, multi-team, virtual environment with international exposure. Preferred Skills Expertise in one or more of the areas listed – process transformation, business process diagnostics, business case analysis & planning, service sourcing,, Outsourcing/offshoring strategy and setup, GBS transformation or Design of SLAs, process KPIs and reporting requirements. Exposure to ERP suite like Oracle, SAP and other technologies like RPA / AI / ML / workflows / Function specific tools Experience with process mapping and optimisation tools like Microsoft Visio, IBM, Celonis etc. Ability to manage multiple workstreams and collaborate. Ability to understand client requirements and develop / customize solutions. Core skills Advanced written and verbal communication skills Business development and account mining skills In-depth understanding of the GBS landscape, with a strategic view of the upcoming trends Excellent understanding and experience delivery digital/ AI led transformation programs Professional networking skills Program management, multi-tasking and time management skills. Excellent people management skills Advanced knowledge of Microsoft© Excel, Word, PowerPoint Ability to lead and inspire teams and clients. Client relationship management and account management skills Other Willingness to travel frequently. Willingness to learn new skills. Able to thrive in relatively unstructured situations. High initiative and drive, positive attitude and commitment Maturity and ability to handle pressure situations. Academic background B.E. / B.Tech. / CA / MBA (preferably from a premier institute such as IIMs, SP Jain, XLRI, ISB, NMIMS, NITIE, FMS) Base location and travel Chennai The Director would be required to travel to client locations.

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