Digital Transformation Analyst Specialist

What you will be doing:

• Work closely with the GBPO teams and LOBs to close the presales requirements
• Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements
• Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.
• Ensure a superior pre sales response through outstanding communication and advanced problem-solving skills
• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support
• Identify and consistently measure programs and deliverables against key performance metrics (KPIs)

What you bring:

• Excellent verbal and written communication skills in English
• 5-7 years of experience in BPO presales service, specifically in handling US and UK customers
• Strong interpersonal skills with the ability to empathize and understand complex customer needs
• Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
• Proficiency in customer service software, CRM systems, and advanced computer skills
• Prior experience in pre- sales is a valuable asset in this role
• Financial services industry knowledge and/or large tech company experience is preferred
• Relationship builder with proven ability to work with senior business leaders and executives
• Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important
• Ability to successfully overcome obstacles and attention to detail