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Podium Data, a Qlik Company
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Digital Support Specialist

Digital Support Specialist

Podium Data, a Qlik Company

2 - 7 years

5 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Computer science VMware Content management Data quality SEO Continuous improvement Technical support CRM Recruitment Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

What makes us Qlik

A Gartner Magic Quadrant Leader for 1 5 years in a row , Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Digital Support Specialist Role

As a Digital Support Specialist at Qlik, where youll be the first point of contact for our customers through live chat. In this role, youll provide timely, high-quality support to help users get the most out of Qliks industry-leading data analytics solutions. If youre tech-savvy, customer-focused, and love solving problems in real time, this is your chance to make a direct impact on customer satisfaction and success in a fast-paced, collaborative environment.

What makes this role interesting and how you will make an impact:

As a Qlik Digital Support Specialist, you ll be at the forefront of our shift to a digital-first support model. You ll engage with customers through live digital channels such as chat and chatbot oversight, troubleshoot product issues, and create high-quality knowledge content that empowers self-service. Beyond solving or diagnosing technical problems, you ll help users become more self-sufficient while also contributing to internal knowledge sharing and continuous improvement.

Your blend of technical expertise and digital enablement will play a key role in reducing the volume of low-impact cases, improving content findability, and enhancing the overall support experience. With a strong customer-centric mindset, you ll help reduce risk, boost satisfaction, and contribute to Qlik s broader transformation journey.

We re looking for a teammate with:

A technical problem-solver who enjoys diving into challenges and thinking creatively.
Someone with a passion for learning new technologies and continuously building knowledge.
A team player who thrives in an international, collaborative environment.
Data- and customer-driven, with a proactive mindset for improving digital experiences.
Able to work a minimum of 2 days per week on-site in our Bangalore office to foster hands-on collaboration.
Educational Background: Bachelor s degree in Computer Science, Computer Information Systems, Software Engineering or other related field or equivalent work experience.
2+ years of experience in Technical Support, Customer Success, or a similar client-facing role
Strong understanding of software troubleshooting and technical documentation
Excellent communication skills
Ability to explain complex technical concepts in simple terms
Comfortable working with digital platforms (CRM, chat platforms, knowledge bases)

Preferred:

Experience with AI-powered chatbots or digital support tools
Familiarity with content management systems and SEO best practices
Exposure to data analytics platforms or integration technologies
Experience working cross-functionally with Product and Support Engineering teams
Experience on SaaS environments and cloud-based technologies (Azure, VMware, AWS, ) is a plus.

Th e l ocation for this role is :

Bangalore, India

Apply now and help change how the world transforms complex data landscapes into action able ins ights and turns complex data challenges into new opportunities!

More about Qlik and who we are :

Find out more about life at Qlik on social: Instagram , LinkedIn , YouTube , and X/Twitter , and to see all other opportunities to join us and our values , check out our Careers Page .

What else do we offer

G enuine career progression pathways and mentoring programs
C ulture of innovation, technology, collaboration, and openness
F lexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com . Any information you provide will be treated according to Qlik s Recruitment Privacy Notice . Qlik may only respond to emails related to accommodation requests.

#L1-APAC

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Digital Support Specialist