Job
Description
CBR - 160KB3SAM Pro HAM Pro
SAMPro
HAMPro
Ideal Candidate experienced in Software Asset Management modules / Software asset lifecycle (request to disposal) Must have SAMPro Platform experience and skills within the following areas: Key data tables within SAMPro (Software Entitlements, Software Discovery Model, Software Installations) Discovery Models, Discovery Maps, Software Model normalization, SCCM Create, design and apply Transform Maps Utilize SAMPro skills to generate accurate reports and analysis on software inventory usage and compliance. Provide training and guidance to internal stakeholders on SAM Pro best practices and ensure knowledge transfer within the team Must have Service Now's Content Management Service in relation to SAM Pro Knowledge about hardware. Software asset lifecycle from request to disposal; end to end ITAM process lifecycle Experience with migrating data from other SAM tools into ServiceNow SAM Pro Experience in reviewing ServiceNow Logs and remediating SAM Pro errors Flexible to work in all shifts including Night shift Understands Basics of Incident Management process and defined IM process for IT Asset Management Scenarios Understanding of Asset Portfolio, user-Catalog relationship; Good communication and Presentation skills Manage customer escalations; Adhere and Manage project timeline
Ideal Candidate experienced in Hardware Asset Management modules / Hardware asset lifecycle (request to disposal) Must have HAMPro Platform experience and skills within the following areas: Key data tables within HAMPro (Hardware Entitlements, Hardware Discovery Model, Hardware Installations) Discovery Models, Discovery Maps, Hardware Model normalization, SCCM Create, design and apply Transform Maps Utilize HAMPro skills to generate accurate reports and analysis on Hardware inventory usage and compliance. Provide training and guidance to internal stakeholders on HAM Pro best practices and ensure knowledge transfer within the team Must have Service Now's Content Management Service in relation to HAM Pro Knowledge about hardware. Hardware asset lifecycle from request to disposal; end to end ITAM process lifecycle Experience with migrating data from other HAM tools into ServiceNow HAM Pro Experience in reviewing ServiceNow Logs and remediating HAM Pro errors Flexible to work in all shifts including Night shift Understands Basics of Incident Management process and defined IM process for IT Asset Management Scenarios Understanding of Asset Portfolio, user-Catalog relationship; Good communication and Presentation skills Manage customer escalations; Adhere and Manage project timeline
2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
No.
Performance Parameter
Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation
Mandatory Skills: ServiceNow - SaaS.
Experience5-8 Years.
