Developer - L4

5 - 8 years

3 - 7 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  
CBR - 160KB3SAM Pro HAM Pro  
 SAMPro 
 HAMPro 
  • Ideal Candidate experienced in Software Asset Management modules / Software asset lifecycle (request to disposal)
  • Must have SAMPro Platform experience and skills within the following areas:
  • Key data tables within SAMPro (Software Entitlements, Software Discovery Model, Software Installations)
  • Discovery Models, Discovery Maps, Software Model normalization, SCCM
  • Create, design and apply Transform Maps Utilize SAMPro skills to generate accurate reports and analysis on software inventory usage and compliance.
  • Provide training and guidance to internal stakeholders on SAM Pro best practices and ensure knowledge transfer within the team
  • Must have Service Now's Content Management Service in relation to SAM Pro
  • Knowledge about hardware.
  • Software asset lifecycle from request to disposal; end to end ITAM process lifecycle
  • Experience with migrating data from other SAM tools into ServiceNow SAM Pro
  • Experience in reviewing ServiceNow Logs and remediating SAM Pro errors
  • Flexible to work in all shifts including Night shift
  • Understands Basics of Incident Management process and defined IM process for IT Asset Management Scenarios
  • Understanding of Asset Portfolio, user-Catalog relationship; Good communication and Presentation skills
  • Manage customer escalations; Adhere and Manage project timeline

  • Ideal Candidate experienced in Hardware Asset Management modules / Hardware asset lifecycle (request to disposal)
  • Must have HAMPro Platform experience and skills within the following areas:
  • Key data tables within HAMPro (Hardware Entitlements, Hardware Discovery Model, Hardware Installations)
  • Discovery Models, Discovery Maps, Hardware Model normalization, SCCM
  • Create, design and apply Transform Maps Utilize HAMPro skills to generate accurate reports and analysis on Hardware inventory usage and compliance.
  • Provide training and guidance to internal stakeholders on HAM Pro best practices and ensure knowledge transfer within the team
  • Must have Service Now's Content Management Service in relation to HAM Pro
  • Knowledge about hardware.
  • Hardware asset lifecycle from request to disposal; end to end ITAM process lifecycle
  • Experience with migrating data from other HAM tools into ServiceNow HAM Pro
  • Experience in reviewing ServiceNow Logs and remediating HAM Pro errors
  • Flexible to work in all shifts including Night shift
  • Understands Basics of Incident Management process and defined IM process for IT Asset Management Scenarios
  • Understanding of Asset Portfolio, user-Catalog relationship; Good communication and Presentation skills
  • Manage customer escalations; Adhere and Manage project timeline

  •   
    2. Perform coding and ensure optimal software/ module development
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  • Ensuring that code is error free or has no bugs and test failure
  • Preparing reports on programming project specifications, activities and status
  • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  • Compile timely, comprehensive and accurate documentation and reports as requested
  • Coordinating with the team on daily project status and progress and documenting it
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

  •   
    3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
  • Capturing all the requirements and clarifications from the client for better quality work
  • Taking feedback on the regular basis to ensure smooth and on time delivery
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • Timely Response to customer requests and no instances of complaints either internally or externally

  •   
    Deliver
    No.
    Performance Parameter
    Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation
    Mandatory Skills:
  • ServiceNow - SaaS.
    Experience5-8 Years.
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    Bengaluru

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