Desktop Support Engineer

electronic retailer of jewelry and lifestyle products

Multi-Channel Presence

TV, e-commerce, and digital retail platforms

TJC, UK

Reaches 27M+ homes

Social Impact & ESG Initiatives

• Your Purchase Feeds

  VGL s flagship

  one-for-one meal program

  has provided

  99M+ meals

  to schoolchildren in India, the US, and the UK.

• Employee Volunteering

  Encourages employees to

  donate two hours monthly

  for charitable activities.

• Sustainability Commitment

  Focused on

  renewable energy, waste reduction, and green initiatives

  .

• IGBC Award Winner

  Recognized for excellence in

  green built environments

  at its Jaipur SEZ unit.
• Assigned a

  Combined ESG Rating 72 (Strong)

  from ICRA ESG Ratings Limited

Talent & Culture

• Humanocracy & Micro-Enterprises

  VGL fosters a

  decentralized, empowered work culture

  , enabling

  small, agile teams

  to drive innovation and ownership.

• Talent Density & Meritocracy

  Prioritizing

  high-performance teams, rewarding talent, and a culture of excellence

  .

• GPTW Certified

  Recognized as a

  Great Place to Work

  across India, the US, the UK, and China.

Recognition & Achievements

• Top Exporter Award

  Honored by GJEPC for being

  India s largest exporter of silver and colored gemstones

  .

• Operational Excellence

  A strong track record in

  value-driven retail and customer-centric growth

  .

• Repairs and Replacements

  : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.

• Inventory Management:

  Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.

• Network Security:

  Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.

• System Updates:

  Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.

• Proven experience in network support, with a solid understanding of network infrastructure and protocols.