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Desktop Support Engineer (Pune - banner)

2 - 6 years

2 - 3 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Dear Candidates,

"IT Support Engineer"

Payroll Company Name                   : Rigved Technologies  (https://www.rigvedtech.com/)

Client                                                 : Robert Bosch (https://www.bosch.in/)

Job Location                                     : Banner, Pune

Experience Required                        : 1+Years

Designation                                       : IT Support Engineer

Shift                                : General (6Days Working)

Scope of the Engineer 

  1. Troubleshoot and resolve day to day IT support for Laptop, Desktop, RF HHD, Printers, Network devices. Wifi access points
  2. IT vendor management. Coordinate with external vendors for IT equipment's and support.
  3. Need Off-shore Manage service for all the network and other related activities if the on-site engineer needs to escalate to L3 support.
  4. Laptop, Desktop, server, network devices Licences
  5. Cloud operation support if it comes in future
  6. Work independently, providing On-site/Offshore support for client systems
  7. Provide technical support to customers via phone, email, chat or at site
  8. Document and track customer issues using a ticketing system.
  9. Client system Operating system images and deployment for an Industrial client.
  10. Install Infra components, such as servers, network devices, power supplies, blade enclosures with support of off-shore team
  11. Support of Email systems.

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Rigved Technologies
Rigved Technologies

Technology / IT Services

Pune

50-100 Employees

31 Jobs

    Key People

  • Amit Deshmukh

    CEO
  • Sneha Patil

    CTO

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