Technical Support Engineer

Meditab Software

0 - 2 years

3 - 6 Lacs

Ahmedabad

Posted:10 hours ago| Platform:

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Skills Required

Communication skills SQL Troubleshooting Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Work with the internal teams and the clients to take followup of the incidents and get the things done.
Logging client queries using service management tools to record each & every query.
Detect, record, and classify the incidents & provide initial incident support.
Investigate, prioritize and diagnose the incidence based on impact & urgency.
Resolve incidents and recover service as per agreed service levels & close the incidents.
Maintain ownership, monitoring, tracking & communications about incidents.
Provide management information about Incident Management quality and operations.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

Skills:

Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized.
Experience with hardware and software issues.
Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

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