Deputy manager operations For RCM AR with Sagility Hyderabad

Job Description

Greetings from Sagility ! We are hiring for Assistant manager and Deputy manager positions for AR and HB & PB . Looking for Immediate joiners . We are seeking a highly experienced and result-oriented Deputy Manager Operations to lead and manage AR collections, denial resolution, and insurance follow-up processes for both hospital (UB-04) and physician (CMS-1500) billing. This role involves supervising multiple team leads and their teams, overseeing performance across all operational KPIs, and managing high-value client relationships. The ideal candidate will have 7 to 10 years of progressive experience in healthcare RCM operations, with proven leadership and client management skills. Key Responsibilities: Leadership & Team Management: Lead, mentor, and manage team leaders and their AR teams (3050 FTEs). Align team performance with organizational goals through structured KPIs and regular coaching. Implement team development strategies including training, performance management, and succession planning. Operational Oversight: Oversee end-to-end AR operations, including insurance and patient collections, denial management, and appeals across various aging buckets (30/60/90/120+ days). Ensure accuracy and compliance in handling hospital (UB-04) and physician (CMS-1500) billing. Drive performance on key AR metrics: Gross Collection Rate (GCR), Net Collection Rate (NCR) Days Sales Outstanding (DSO), Denial Rate Appeal Success Rate, First Pass Resolution Rate (FPRR) Manage daily work allocation, inventory balancing, and productivity monitoring across teams. Client Management: Act as the primary operational point of contact for key client accounts. Conduct regular client meetings, reviews, and business updates to present performance data and strategic initiatives. Ensure proactive resolution of client escalations, process challenges, and service delivery issues. Collaborate with clients to drive continuous improvements and identify automation or efficiency opportunities. Build strong, trust-based relationships that ensure high client satisfaction and long-term retention. Process, Compliance & Quality: Ensure adherence to payer policies, compliance standards, and timely appeal/resubmission requirements. Lead root cause analysis and corrective action planning for denials and rejections. Conduct internal quality audits to maintain SLAs, accuracy, and regulatory compliance (HIPAA, etc.). Training & Development: Oversee onboarding and continuous training for AR staff and team leads. Drive a culture of performance excellence and process ownership through knowledge sharing and coaching. Reporting & Analytics: Deliver high-quality operational reports, dashboards, and trend analyses to senior leadership and clients. Support strategic planning and resourcing decisions based on workload projections and performance data. Mandatory Experience and Skills: Bachelors degree 7–10 years of experience in healthcare Revenue Cycle Management (RCM), specifically in AR follow-up, collections, and denial management Minimum of 2–3 years in a leadership or managerial role Strong working knowledge of hospital billing (UB-04) and physician billing (CMS-1500) In-depth understanding of denial codes, appeal processes, and payer regulations Proficiency in RCM systems Proven experience in client management , including performance reviews, stakeholder communication, and service delivery management Experience in handling attrition, shrinkage, workforce planning, and team structuring Strong communication, analytical, and decision-making skills Interested candidates can please share your updated resume to : sunkari.srikanth@sagility.com or whats app your CV on : 9949217482