Deputy Manager - Customer Experience

3 - 7 years

5 - 9 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

The role requires communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved

It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]

Understanding and striving to meet or exceed metrics while providing excellent world class customer service

Skills - 

 

  • Good Communication & comprehensive Skills
  • Ability to write, speak and understand English, Hindi & Marathi
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
  • Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
  • Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves

 

Roles and Responsibilities

2

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Bajaj Allianz General Insurance Company Limited logo
Bajaj Allianz General Insurance Company Limited

Insurance

Pune Maharastra

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