Delivery Specialist

Position Details: Title: HR Delivery Manager Location: Bangalore / Pune (On-site) Experience: 3+ years Job Type: Full-Time Job Summary: We are seeking a proactive and experienced HR Delivery Manager to oversee recruitment delivery operations, ensuring alignment with client requirements and organizational goals. This role requires a strategic mindset, strong leadership skills, and the ability to drive HR processes efficiently while ensuring an excellent employee experience. The ideal candidate will act as a bridge between the recruitment team, sales team, and client-side SPOC to maintain hiring pipelines and deliver exceptional recruitment solutions. Key Responsibilities: HR Service Delivery & Operations - Oversee end-to-end HR service delivery, ensuring seamless execution of HR processes, policies, and employee lifecycle activities. - Drive process improvements and automation to enhance efficiency and employee experience. - Ensure timely communication of hiring updates to all stakeholders involved in the recruitment process. - Monitor the effectiveness of HR service delivery metrics and implement corrective actions when necessary. Employee Relations & Engagement - Act as a point of contact for employee queries and concerns, ensuring fair resolution and adherence to company policies. - Implement initiatives to boost employee engagement, satisfaction, and retention. - Conduct exit interviews and analyze attrition trends to provide insights for improvement. - Facilitate regular feedback sessions with stakeholders and/or employees to gauge satisfaction levels and address concerns proactively. - Collaborate with the recruitment team to ensure new hires are effectively integrated into the company culture. HR Compliance & Governance - Ensure compliance with labor laws, company policies, and industry best practices. - Maintain and update HR policies as per regulatory requirements. - Manage audits and ensure adherence to HR documentation and processes. - Conduct regular training sessions for staff on compliance-related topics to mitigate risks. - Review and update internal processes to ensure they align with changing legislation. Talent Management & Performance - Collaborate with business leaders to support workforce planning, talent acquisition, and succession planning. - Monitor and drive performance management processes, including goal setting, appraisals, and feedback mechanisms. - Identify training needs and work with L&D teams to develop employee development programs. - Facilitate talent reviews to identify high-potential employees for key roles within the organization. - Support the implementation of performance improvement plans for underperforming employees. Stakeholder & Vendor Management - Work closely with internal and external stakeholders to align HR services with business objectives. - Establish strong partnerships with vendors to ensure quality service delivery aligned with organizational standards. - Regularly assess vendor performance against SLAs (Service Level Agreements) and suggest improvements where necessary. - Coordinate with stakeholders on recruitment strategy discussions to ensure alignment on hiring priorities. Required Skills & Qualifications Education & Experience - Bachelors/Masters degree in HR, Business Administration, or related field. - Minimum 3 years of experience in recruitment delivery or HR operations roles. Skills - Strong knowledge of recruitment processes and metrics (e.g., time-to-fill, cost per hire). - Excellent communication and stakeholder management skills. - Problem-solving mindset with a focus on process optimization. - Proficiency in HRMS tools or recruitment software is a plus. Why Join Us - Opportunity to work in a dynamic environment with cross-functional teams. - Exposure to global clients with offices in India and the USA. - Competitive salary and benefits package tailored for growth-oriented professionals.,