Delivery Operations Senior Analyst

Job Description

Skill required: Cross support - Master Data Management (MDM) Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As a PIM Learning Specialist, you need to train the medium-large sized teams and/or work efforts for a client within Accenture. You will play a dual role - as a trainer for the team and as a QA performing audits of the work performed by the team.Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents. The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals. Creating new solutions, leveraging and, where needed, adapting existing methods and procedures. Understand client priorities and problems & help translate actions for the team. Maintain client relationships interface through regular connects and emails.Knowledge/Skills/Abilities:Excellent customer service skillsProficiency in Microsoft Office Suite, especially ExcelStrong communication and interpersonal skillsAbility to work independently and as a part of a teamAdaptability and flexibilityImpart training to the team, create curriculum, jointly align with client, conduct process knowledge testsBasic research and analytical skillsTime management and prioritization skills to meet deadlinesAbility to work under pressure and meet deadlinesAdaptable to learn new processes, concepts, and skills.Perform QA and maintain the issue logCreate RCA and action plan What are we looking for List of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.Customer Service mindsetExperience in e-commerce operationsEmail ManagementTime ManagementDesire and FocusTeam Player attitudeResearch mindedAdaptabilityAnalyticalAdded Advantage - Recommended:-Experience in buying, merchandising, inventory management and order management-Experience in FMCG, Home and personal care-Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D MartWorking Conditions:Night Shifts working for US hours flexible for all time zonesOvertime and On-Call may be requiredClient holidays are observed instead of India or local holidays Roles and Responsibilities: Knowledge/Skills/Abilities:Excellent customer service skillsProficiency in Microsoft Office Suite, especially ExcelStrong communication and interpersonal skillsAbility to work independently and as a part of a teamAdaptability and flexibilityImpart training to the team, create curriculum, jointly align with client, conduct process knowledge testsBasic research and analytical skillsTime management and prioritization skills to meet deadlinesAbility to work under pressure and meet deadlinesAdaptable to learn new processes, concepts, and skills.Perform QA and maintain the issue logCreate RCA and action plan Qualification Any Graduation